LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 197 results matching "Royal Borough of Greenwich"
Royal Borough of Greenwich (21-005-006)
Housing
Upheld
Subject: Allocations
Summary: The Council is not at fault for making Mrs X direct offers of accommodation. The Council is at fault for failing to treat Mrs X’s application in line with its allocations scheme and for referring her to the wrong Ombudsman. However, these faults did not cause Mrs X significant injustice.
Royal Borough of Greenwich (21-014-896)
Children S Care Services
Other
Subject: Looked After Children
Summary: We will not investigate this complaint about the level of Special Guardianship allowance provided by the Council. This is because the events happened too long ago, and I see no reason why the complaint could not have been made sooner.
Royal Borough of Greenwich (21-010-855)
Planning
Other
Subject: Building Control
Summary: We will not investigate this complaint about the Council’s failure to inspect Mr X’s building work as part of his application for Building Regulations approval. This is because the Council has now refunded his fee and there is nothing further we could achieve by investigating this complaint.
Royal Borough of Greenwich (25-011-691)
Education
Other
Subject: Special Educational Needs
Royal Borough of Greenwich (25-026-446)
Housing
Other
Subject: Other
Royal Borough of Greenwich (25-017-130)
Housing
Other
Subject: Other
Royal Borough of Greenwich (25-024-795)
Benefits And Tax
Other
Subject: Council Tax
Royal Borough of Greenwich (25-019-160)
Adult Care Services
Other
Subject: Transport
Royal Borough of Greenwich (25-018-056)
Benefits And Tax
Other
Subject: Council Tax
Royal Borough of Greenwich (25-013-994)
Transport And Highways
Other
Subject: Parking And Other Penalties
Royal Borough of Greenwich (25-012-726)
Environment And Regulation
Other
Subject: Noise
Royal Borough of Greenwich (25-031-341)
Education
Other
Subject: School Admissions
Royal Borough of Greenwich (25-024-077)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Royal Borough of Greenwich (25-001-974)
Housing
Upheld
Subject: Homelessness
Royal Borough of Greenwich (25-003-263)
Benefits And Tax
Not Upheld
Subject: Housing Benefit And Council Tax Benefit
Royal Borough of Greenwich (25-016-213)
Housing
Other
Subject: Council House Sales And Leaseholders
Royal Borough of Greenwich (25-005-505)
Adult Care Services
Upheld
Subject: Domiciliary Care
Royal Borough of Greenwich (25-006-587)
Education
Not Upheld
Subject: Special Educational Needs
Royal Borough of Greenwich (25-018-754)
Environment And Regulation
Other
Subject: Licensing
Royal Borough of Greenwich (25-016-923)
Education
Other
Subject: Special Educational Needs
Royal Borough of Greenwich (25-009-687)
Housing
Other
Subject: Other
Royal Borough of Greenwich (24-007-408)
Education
Upheld
Subject: Special Educational Needs
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||