LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 193 results matching "Westminster City Council"
Westminster City Council (21-000-787)
Environment And Regulation
Upheld
Subject: Antisocial Behaviour
Summary: Ms X complains about the Council’s handling of her reports about a Council tenant’s anti-social behaviour. The Ombudsman has decided to uphold Ms X’s complaint. This is because we find the Council failed to consider using its general powers under the Anti-Social Behaviour, Crime and Policing Act 2014 and to provide Ms X with details of possible victim support. This caused Ms X distress and uncertainty. To remedy this, the Council has agreed to apologise to Ms X, make her a payment and make several service improvements.
Westminster City Council (21-013-294)
Housing
Upheld
Subject: Homelessness
Summary: We will not investigate this complaint about Mr X’s homelessness application. The Council has offered a suitable remedy for some faults dealing with the application. It is now for the Council, not the Ombudsman, to decide what homelessness duties the Council owes Mr X.
Westminster City Council (21-013-368)
Housing
Other
Subject: Homelessness
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s homelessness application. This is because Miss X had the right to go to court.
Westminster City Council (25-019-532)
Housing
Other
Subject: Allocations
Westminster City Council (25-010-460)
Adult Care Services
Other
Subject: Charging
Westminster City Council (25-000-478)
Children S Care Services
Other
Subject: Child Protection
Westminster City Council (25-008-007)
Housing
Upheld
Subject: Homelessness
Westminster City Council (24-022-986)
Housing
Upheld
Subject: Homelessness
Westminster City Council (25-008-803)
Education
Upheld
Subject: Special Educational Needs
Westminster City Council (25-022-063)
Transport And Highways
Other
Subject: Parking And Other Penalties
Westminster City Council (25-011-325)
Other Categories
Other
Subject: Other
Westminster City Council (25-023-483)
Adult Care Services
Other
Subject: Disabled Facilities Grants
Westminster City Council (25-002-748)
Housing
Other
Subject: Private Housing
Westminster City Council (25-013-840)
Adult Care Services
Other
Subject: Domiciliary Care
Westminster City Council (25-004-899)
Housing
Upheld
Subject: Allocations
Westminster City Council (25-000-514)
Education
Upheld
Subject: Special Educational Needs
Westminster City Council (25-000-467)
Housing
Upheld
Subject: Allocations
Westminster City Council (25-017-214)
Transport And Highways
Other
Subject: Parking And Other Penalties
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||