LGO Individual Decisions

Summary: The complainant complained the Council failed to include in her late mother’s financial assessment the valuation it had placed on her home resulting in her being liable for the full costs of her residential care. The complainant says the Council failed to seek an independent valuation as provided for under the Care Act 2014. The Council said it followed the correct procedure, considered the likely value of the property on the open market and this was not challenged for several years. We found the Council acted without fault.

Summary: We will not investigate this complaint about Ms X’s council tax liability. The Council has now resolved the complaint and Ms X no longer needs to pay backdated council tax. Our involvement would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision on a complaint about councillor conduct. This is because the complainant is not caused a level of personal injustice that would warrant our involvement, the substantive matter relates to a potential criminal offence and therefore not a matter for us, and we cannot achieve the outcome the complainant seeks.

. The complaint lies outside the Ombudsman’s jurisdiction because it is late