LGO Individual Decisions

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision not to accept liability for rent owed by a social tenant. We received it outside the normal 12-month period for investigating complaints. Mr X could have come to us sooner.

Summary: Mr X complained about the way the Council implemented a low traffic neighbourhood scheme in the area where he lives. The Ombudsman did not find fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to carry out a Care Assessment. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has carried out an Assessment and is pursuing the matter further. It is reasonable for the complainant to engage with the Council for the assessment if she is not satisfied.

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. That is because it was reasonable for Miss X to use her legal right of appeal to court.

Summary: We will not investigate this complaint that a Council owned tree damaged Ms X’s boundary wall. This is because Ms X has an alternative remedy available through the courts which would reasonably expect her to use so placing the complaint outside our jurisdiction.

Summary: Mrs X complained on behalf of her son, Mr Y, that the Council failed to properly meet his special educational needs. The Council accepted there were delays in planning and meeting Mr Y’s needs. However, the remedy it offered did not fully recognise the education Mr Y missed or the distress this caused him. The Council agreed to pay an improved financial remedy to Mr Y.

Summary: The Council failed to make a reasonable contribution to Miss B’s nursery expenditure and loss of earnings when she became a Special Guardian, after it agreed to do so. The Council also failed to ensure the nursery provided Miss B with clear invoices. The Council has agreed to make a payment to Miss B and to take action to ensure all providers of free early education are providing parents with clear, transparent and itemised invoices.

Summary: We will not investigate this complaint about the Council’s issuing of a Penalty Charge Notice to Ms X for a parking violation. This is because Ms X has appealed to London Tribunals and so the complaint falls outside our jurisdiction.

Summary: Ms X complained the Council failed to investigate a burglary she suffered at her temporary accommodation property. I ended my investigation. This is because there is not enough evidence of fault to justify further investigation and we cannot achieve the outcome Ms X wants.

Summary: We will not investigate this complaint about the Council’s failure to take action over Ms X’s claims of harassment from her landlord. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms X complained about the care provided to Mr Y and the way the Council dealt with her complaint about this. Ms X says Mr Y and Mrs Y were a danger to each other and the Council did not safeguard them. Ms X felt unsupported and ignored by the Council at a time of crisis. We found the Council was at fault in the support it provided and the way it dealt with Ms X’s complaint. It has agreed to apologise and take action to avoid similar problems in future.

Summary: We will not investigate this complaint about the Council’s actions towards the complainant leading to another Council decision issuing a Community Protection Warning. This is because we are unlikely to find fault by the Council.

Summary: We will not investigate this complaint about the issuing of a Penalty Charge Notice for a parking contravention. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has a right of appeal.

Summary: The Council failed to provide evidence of compliance with a remedy it previously agreed with the Ombudsman. In the original complaint, we found the Council failed to investigate Mr B’s complaint The Council agreed to make a financial payment to recognise the impact of its fault. The Council was at fault for not paying Mr B or keeping records of its attempts to do so. The Council will review its internal procedure for ensuring compliance with, and providing evidence of, recommendations made by the Ombudsman to prevent future injustice to others.

Summary: We will not investigate this complaint about the way the Council inspected the building where he lives when it was being built. This is because the events complained of happened too long ago for us to be able to carry out an effective investigation.

Summary: Mr X complained that the Council failed to provide his disabled son, Mr P, with an educational placement for up to two years. He says this has caused Mr X and his wife, Mrs X an injustice as the family have had to care and educate Mr P themselves. He considers Mr P has suffered an injustice as he has had little education, his mental state has deteriorated and he has been unable to exercise in the way his condition requires. The Ombudsman does not intend to investigate as the Council has not been given an opportunity to resolve the complaint by going through the full complaints process

Summary: We will not investigate this complaint about the Council’s involvement with noise from a restaurant vent. Our involvement would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s involvement with noise from a restaurant vent. Our involvement would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s involvement with noise from a restaurant vent. Our involvement would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s involvement with noise from a restaurant vent. Our involvement would not lead to a different outcome.

Summary: Miss X complained the Council failed to provide her son, F with an education in line with his Education, Health and Care (EHC) Plan and then delayed issuing an amended EHC Plan in 2020. The Council was at fault. It failed to use reasonable endeavours between May and July 2020 to provide F with education in line with his Plan. It then failed to issue his amended EHC Plan in line with statutory timescales following an annual review in March 2020. The Council had already offered Miss X a total of £1,000 to remedy the injustice caused to her and F which was insufficient to remedy the inju

Summary: There was no fault by the Council in a complaint about the Council’s handling of a planning application as well as its decision to grant planning permission.

Summary: We will not investigate this complaint about a Council officer not taking a flattened cardboard box the complainant left on top of his recycling bin as part of the recycling collection. This is because the matter has not caused the complainant a significant personal injustice which would merit an investigation.

Summary: We cannot investigate this complaint about where children should live and who they have contact with. A court has decided these arrangements and only another court could vary them.