LGO Individual Decisions

Summary: Mr X complained the Council failed to ensure it had effective monitoring processes in place in relation to his daughter, Miss D’s, supported living placement and also delayed in responding to his complaint. The Council has already accepted there was a need to improve monitoring and has taken appropriate steps to address this. The Council took too long to respond to Mr X’s complaint. It has already apologised for this which is suitable to remedy the frustration this caused Mr X. It has also agreed to provide evidence that the outstanding work to the communal room has been completed and

Summary: We will not investigate this complaint about care and support the Council provided to Mr X’s father before he passed away. This is because Mr X has not provided us with sufficient evidence to show he is a suitable person to raise this complaint.

Summary: A parent complained about the way the school admission appeal panel dealt with his appeal for a place for his daughter at his preferred primary school. But we do not have grounds to investigate the complaint because there is not enough sign of fault by the panel.

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge. This is because the problem has been resolved and the Council has decided to issue a badge.

Summary: We will not investigate this complaint about the Council’s handling of a planning application for works to a property next to the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault causing significant injustice to the complainant.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for business rates relief available to certain businesses affected by the COVID-19 pandemic. This is because there is no evidence of fault affecting the Council’s decision.

Summary: We will not investigate this complaint about a cancelled pest control appointment and incorrect advice about when a refund for that service would be made. This is because the Council has resolved the matter to the satisfaction of the complainant.

Summary: We cannot investigate this complaint about the Council’s actions regarding the care of the complainant’s son. This is because the complaint relates to matters which have been considered in Court.

Summary: We will not investigate this complaint about council tax liability. The complaint is about the start of court action. It would be reasonable for Mr X to use his right to appeal to the Valuation Tribunal about council tax demands.

Summary: We cannot investigate Mr X’s complaint about a report the Council provided to a Court as it forms part of legal proceedings.

Summary: We will not investigate this complaint about the maintenance of trees overhanging Mrs X's garden. We will not investigate this complaint because there is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate this complaint about Mr X’s council tax liability. He has exercised his right of appeal to the Valuation Tribunal and the matter is outside our jurisdiction.

Summary: We will not investigate this complaint about damage to a car and a dispute about whether the Council is responsible for the road where the damage occurred. This is because it is reasonable for the complainant to use the legal remedy available to them.

Summary: Ms X complains about the Council’s decision to grant planning permission for a development which negatively impacts on her home. There was no fault in how the Council decided the application or dealt with issues that arose during construction.

Summary: The Ombudsman will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault and so we cannot question the merits of the panel’s decision.

Summary: We will not investigate this complaint about how the Council dealt with a planning application for a development near the complainant’s home. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.

Summary: We will not investigate this complaint about charges for

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice because of the Council’s actions.