LGO Individual Decisions

Summary: We cannot investigate Mrs X’s complaint that the Council intends placing her grandchildren with adopters rather than reassessing her as a potential carer. We cannot investigate what happens in court including a decision to place for adoption.

Summary: We will not investigate this complaint about the Council’s decision to recover housing benefit and council tax reduction it had overpaid. That is because it is not unreasonable to expect the complainant to have used her rights of appeal.

Summary: We will not investigate this complaint about the Council’s communication with the complainant regarding payment of a deferred payment agreement account and delayed removal of the charge on his mother’s property. This is because it is unlikely we would now add to the Council’s investigation or achieve a significantly different outcome for him.

Summary: We will not investigate Mrs C’s complaint that her car was damaged due to the Council’s failure to repair a pothole. This is because it is reasonable for Mrs C to pursue her compensation claim at court.

Summary: We will not investigate Mr C’s complaint about the Council charging him a contribution towards his care costs. This is because

Summary: We will not investigate this complaint that vibrations caused by large vehicles travelling over a speed hump are resulting in damage to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It would be reasonable for the complainant to pursue a court remedy if he believes the Council is liable for the damage.

Summary: We have no reason to investigate this complaint from a parent about the way the school admission appeal panel dealt with his appeal for a place for his son at his preferred primary school. This is because there is no sign of fault by the panel.

Summary: We will not investigate this complaint that the Council failed to address breaches in health and safety law in relation to a property bought by Mr X. This is because we are unlikely to find evidence of fault by the Council.

Summary: We find no fault by the Council in how it handled planning matters regarding Mr X’s neighbour’s application for an extension.