LGO Individual Decisions

Summary: We will not investigate this complaint about privately arranged care at home. The complainant signed a contract for the care, which has clear terms about cancelling the care. Although the complainant could not give notice because of hospital admission, the fees are still payable for the notice period stated in the contract. It is unlikely the Ombudsman can add to the Care Provider’s investigation of the complaint or reach a different outcome.

Summary: We will not investigate Ms B’s complaint about her former Care Provider’s charging policy. This is because the Care Provider has apologised for invoicing Ms B, credited her account, and confirmed it did not take any payments. The Care Provider’s actions have not caused a significant enough injustice to warrant an Ombudsman investigation.