LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 9 results matching "Allerdale Borough Council"

Allerdale Borough Council (22-010-976)
Planning Other
Decision date: 1 Dec 2022
Subject: Building Control
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a building control matter. Mr X’s claimed injustice stems from the Council’s decisions on the case, which we have previously investigated, and we cannot achieve the outcome Mr X wants. The Information Commissioner is better placed to decide if the Council has breached the General Data Protection Regulations.
Allerdale Borough Council (21-018-608)
Planning Not Upheld
Decision date: 16 Oct 2022
Subject: Planning Applications
Summary: Mr X complained about the way the Council decided a planning application for a slurry lagoon near to houses in his village. We found there was no fault in the way the Council decided the planning application.
Allerdale Borough Council (22-005-470)
Environment And Regulation Upheld
Decision date: 3 Aug 2022
Subject: Other
Summary: We will not investigate Mr X’s complaint the Council failed to deal with his complaints about its noise nuisance investigations and the actions of the environmental protection team. The Council apologised appropriately for poor communications and there is no ongoing injustice. Mr X complains late about the noise nuisance cases which happened more than 12 months ago.
Allerdale Borough Council (22-001-655)
Planning Other
Decision date: 8 Jun 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development near the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council cause the complainant a significant injustice.
Allerdale Borough Council (22-002-475)
Other Categories Other
Decision date: 5 Jun 2022
Subject: Councillor Conduct And Standards
Summary: We cannot investigate this complaint about the way the Council has dealt with a report that the complainant had breached the Members Code of Conduct. This is because we have no power to investigate
Allerdale Borough Council (21-000-203)
Planning Not Upheld
Decision date: 19 May 2022
Subject: Building Control
Summary: Mr X complained the Council failed to carry out satisfactory checks and controls on an individual completing building works to the rear of his property. Mr X says the new building’s wall collapsed causing damage to his garden wall.
Allerdale Borough Council (21-006-404)
Planning Not Upheld
Decision date: 27 Apr 2022
Subject: Planning Applications
Summary: Mr C complains about the Council’s decision-making process when considering a prior notification application to demolish a farmhouse and barns which has led to the community losing a heritage asset. We have found no evidence of fault by the Council.
Allerdale Borough Council (21-003-948)
Housing Upheld
Decision date: 11 Mar 2022
Subject: Homelessness
Summary: Mrs X complained about the Council’s decision to end its duty to provide interim accommodation to her son, Mr F between June and November 2020. There was no fault in the Council’s decisions to end its duties during that period. The Council was at fault for failing to provide Mr F with a letter about ending its housing duty and for including flawed information in a letter to him when he was evicted from a property in October 2020. However, those faults did not cause Mr F a significant injustice.
Allerdale Borough Council (21-014-366)
Other Categories Other
Decision date: 21 Feb 2022
Subject: Councillor Conduct And Standards
Summary: We will not investigate this complaint about how the Council dealt with a complaint made about the complainants conduct as a councillor. This is because he does not complain as a member of the public.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%