LGO Individual Decisions

Summary: We will not investigate this complaint about the listing of Mr X’s property for council tax. This is because the Valuation Office Agency’s actions are not a function of the Council. And we cannot investigate the issue of the council tax summons as is the start of court proceedings.

Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr Z’s complaint about how the Council handled his missed Council Tax payment. This is because there is not enough remaining injustice to warrant investigation.

Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault by the Council.

Summary: We will not investigate Ms X’s complaint about the Council’s lack of support with her homelessness. Any complaint about the period before 2024 is late and there are no good reasons to consider them now. There is insufficient evidence of fault in the Council’s recent decision-making to justify our involvement.

Summary: We will not investigate this complaint about the administration of a council tax account as the Council has provided a satisfactory remedy and we cannot achieve the outcome the complainant seeks.

Summary: We will not investigate this complaint about how the Council handled its housing allocation duties. Some of the complaint is late, and we would not achieve anything further by investigating more recent events.

Summary: We will not investigate this complaint the Council refused to investigate reports of noise nuisance. There is not enough evidence of fault to justify our involvement.

Summary: Miss X complained about the Council changing her priority date on reregistering her housing application under its new Housing Allocations Policy. Miss X said the decision to change her priority date was unfair and put her at a disadvantage when bidding for a new home. We found there was fault by the Council in its handling of Miss X’s application. The Council’s fault had been advantageous for Miss X. In correcting the fault and changing her priority date, the Council had put Miss X in the position she should have been in from the outset. The apology already given by the Council suitab

Summary: We will not investigate Mr X’s complaint about the Council not acknowledging their duties and responsibilities to manage and protect a local beach and its officers not answering his questions at a committee meeting. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of private housing disrepair issues in her property since 2023. Some issues are late, others fall outside our jurisdiction or carry appeal rights.

Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.

Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the Council’s decision to allow a housing development to be built close to Mr X’s property. This is because it is a late complaint and because an investigation would be unlikely to find fault by the Council which caused Mr X injustice.

Summary: We will not investigate this complaint about the Council sharing personal data. It is better considered by the Information Commissioner’s Office, and the matter of compensation is for the courts to determine.

Summary: We will not investigate this complaint about the Council’s alleged failure to assist Mr X when he required housing assistance. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the way the Council handled his homelessness application. The Council has upheld the complaint and agree to pay him £250 to remedy the uncertainty and frustration caused.

Summary: We will not exercise discretion to investigate this complaint about charges for the serving of improvement notices on a private landlord in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. If Mr X believes the charges are unlawful he could seek legal action to challenge the sums charged.

Summary: We will not investigate this complaint about the Council’s property offer and its referral of his homelessness application to another council. Part of the complaint is late and Mr X has a right of review about the recent homelessness decision that it would be reasonable for him to use.

Summary: We will not investigate this complaint about the Council’s approval of a building regulations application. We are unlikely to find fault in the Council’s actions as breaches of party wall agreements are civil matters between neighbours and it is not for the Council to intervene.

Summary: Mr X complains the Council mishandled his neighbour’s planning application. He also says the Council provided misleading and inconsistent information about the reasons for its decision. We have not found fault with the way the Council administered the planning application. We have found fault in how the Council communicated with Mr X about this matter.

Summary: We will not investigate this complaint about the Council’s decision to demolish some garages and replace them with a holiday property. There is not enough evidence of fault in the Council’s action and we do not consider the complainant has suffered a significant personal injustice which warrant our involvement. Finally the law says we cannot investigate something which affects all or most of the people in a council’s area.

Summary: We will not investigate this complaint about the way the Council publicised a planning application. There is not enough evidence of fault in the Council’s actions. Nor can we order the Council to reconsider an approved planning application.

Summary: We will not investigate this complaint about damage caused to Mrs X’s property by Council trees/vegetation. This is because Mrs X can seek a remedy through the courts and it is reasonable to expect her to take such action.