LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council investigated a complaint about dust. We are unlikely to find fault.

Summary: We will not investigate this complaint about the way the Council carried out a public consultation. We have not seen enough evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about a Council tax exemption and Council tax support because there is a right of appeal to a Valuation Tribunal. The complaint about delay has been remedied.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance from the boiler in his block of flats. This is because there is not enough evidence of fault to warrant us investigating.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Mr X’s complaint the Council’s building works caused damage to his property. The courts are better placed to consider his complaint and we could not achieve the outcome he wants.

Summary: We will not investigate Mr X’s complaint about the Council’s planning process and decision to grant permission for a residential development near his property. The complaint is late and there are no good reasons to investigate it now. Even if we were to investigate, there is not enough evidence of fault in the Council’s planning process to warrant us investigating.

Summary: We will not investigate this complaint about the Council’s use of enforcement agents to recover an amount of unpaid council tax. The evidence shows proactive engagement by the Council’s agent to establish a consistent and affordable repayment plan and there is insufficient evidence of faut to warrant investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s and its planning committee’s decision to grant permission for a residential development near his property. There is not enough evidence of fault in the planning process to warrant an investigation and we cannot achieve the outcomes Mr X wants.

Summary: Mr X complained about the Council’s rushed decision to approve development to benefit the planning applicant. We found no fault in how the Council dealt with the planning application.

Summary: Group X complained about the Council’s decision to grant planning permission for development in the countryside against its planning policies. We found no fault in how the Council reached its decision to grant planning permission.

Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice service. This is because the Council has dealt with Mr X’s request and provided advice on his proposal and there is not enough evidence of fault to warrant a refund of the fee.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Councillor Code of Conduct complaint. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: Mr X complained about the way the Council dealt with his report of noise nuisance at a neighbouring commercial building. The Council was not at fault.

Summary: Mrs X complained the Council failed to address issues caused by the construction of a new leisure centre near her home. We found, overall, the Council took proportionate action to address the concerns being raised. We found there was no failure to take planning enforcement action by the Council. We found there was a failure to follow up about potential damage caused by paint over-spraying. This was fault. We recommended the Council took action to address this.

Summary: We will not investigate Mrs X’s complaint about the Council issuing her with a Community Protection Warning (CPW) letter, not showing her its officers’ CCTV footage from visits to her property, and not taking action against her neighbour’s CCTV cameras. The Council has withdrawn the CPW and the neighbour has moved to a new address.

Summary: We will not investigate this complaint that a visit by the Council to check Mr X’s welfare was a breach of his personal data. That is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council to warrant further investigation.

Summary: Mrs X complained about the Council’s investigation of nuisance complaints raised against her, causing her and her family distress. We find no fault in the Council’s decision to investigate but we find fault in how it communicated with Mrs X. We recommend it provides Mrs X with an apology and payment for distress. Further that it acts to prevent recurrence.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to take action against his neighbour for development which results in overlooking to his property. This is because there is no evidence of fault by the Council affecting its decision.

Summary: We will not investigate this complaint about the Council’s decision in 2020 to refuse housing assistance to the complainant. That is because it was not unreasonable to expect him to have used his review and appeal rights.

Summary: Mrs B complained the Council wrongly granted planning permission for a development at the back of her property and failed to take enforcement action. We did not fault with the Council.

Summary: We will not investigate this complaint about a fine imposed on Ms X for littering. This is because there is no evidence to suggest fault by the Council.

Summary: There is no fault in the Council’s handling of Mrs Y’s reports about nuisance and anti-social behaviour from a nearby football club. The Council has investigated the reports before making a professional judgement that they do not reach the threshold for formal notices. We cannot interfere with the merits of that decision because there is no evidence of fault. We have not investigated the other issues raised by Mrs Y because they are either too old for us to consider, or there is another agency better placed to investigate.

Summary: We will not investigate this complaint that the Council was wrong to take recovery action about Mrs X’s council tax account that was in arrears. This is because there is not enough evidence of fault by the Council.