LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s failure to acted swiftly on Mr X’s reports of breaches of planning control and environmental harm and failure to protect approved plans. It is too late to complain about matters Mr X was aware of before 2024. Also we have not seen enough evidence of fault in the way the Council considered Mr X’s report of breaches of planning control. Finally, Mr X can appeal against the Council’s decision to serve him with a building notice.

Summary: We will not investigate Ms X’s complaint about the Council’s council tax summons and the liability order hearing. This is because we cannot investigate court proceedings

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate Mr X’s complaint about delays in deciding a planning application. It would be reasonable for Mr X to appeal to the Planning Inspectorate.

Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint about the conduct of a councillor. We have not seen enough evidence of fault. Nor will we investigate a complaint about data protection matters. It is reasonable to expect Mr X to complain to the Information Commissioner’s Office about these concerns.

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.

Summary: We will not investigate this complaint about how the Council has managed Miss X’s housing application. This is because there is not significant enough injustice.

Summary: We will not investigate this complaint about the Council’s decision to increase allotment fees. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about bin collections because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision to approve a disabled parking bay at a neighbouring address to the complainant’s. There is insufficient evidence of injustice arising from any fault by the council to warrant an investigation.

Summary: Mr X complained about the Council’s handling of his temporary accommodation placements. He said the Council actions frustrated and distressed him and his family lived in unsuitable accommodation. There was fault in the way the Council did not initially consider the suitability of Mr X’s accommodation, did not offer him an appeal right and placed him in unsuitable accommodation. Mr X and his family lived in unsuitable accommodation for 12 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.

Summary: We will not investigate Mr X’s complaint about the Council’s management of his council tax account. This is because we could not add to the investigation carried out by the Council or achieve the outcome Mr X seeks.

Summary: We will not investigate this complaint that the Council has not provided the complainant with a new home even though her flat is too small and there is disrepair. This is because there is insufficient evidence of fault by the Council and we cannot investigate issues which relate to a council’s role as a landlord.

Summary: We will not investigate this complaint about the Council’s decision that Ms X is not a Qualifying Person under its Housing Lettings Policy. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about damage to his refuse bin and the charge for a replacement. This is because there is insufficient evidence of fault by the Council. Also, the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a dropped kerb. This is because there is no sign of fault by the Council.

Summary: We will not investigate this complaint about council tax liability as Mr X can appeal against it to the Valuation Tribunal.

Summary: We will not investigate this complaint about housing allocations as there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the condition of a grave. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a Penalty Charge Notice. It was reasonable for Mr X to use his statutory right of appeal to an independent adjudicator.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to grant planning permission for his neighbour’s hedge. There is not enough evidence of fault in the Council’s planning decision to warrant us investigating. There is insufficient injustice caused to Mr X by a land ownership issue to justify an investigation.

Summary: We will not investigate this complaint that the Council has not replaced a bin it stole or provided a new food caddy. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his planning application. Mr X has started court action against the Council and if he disagrees with its decision to refuse his application it would be reasonable for him to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s complaint. This is because we are unlikely to find evidence of fault by the Council.