LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council recorded addresses for new properties. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. For the remainder of Mrs X’s complaint, there is no worthwhile outcome achievable by our involvement.

Summary: We will not investigate part of Mrs X’s complaint about the Council’s failure to provide education for her child between 2022 and 2025. This is because part of it is late and there are no good reasons why Mrs X could not have complained sooner. We cannot look at another part because Mrs X appealed to a Tribunal, and the law does not allow us to investigate. For the remainder, the Council upheld the complaint and provided a satisfactory remedy, and an investigation would not achieve anything further.

Summary: We cannot investigate Mr F’s complaint about his daughter’s education, health and care (EHC) plan because he has appealed to the Tribunal. The Tribunal will decide whether to make changes to his daughter’s Plan, and which school she should attend.

Summary: We cannot investigate this complaint about the Education, Health and Care Plan process. Mrs X has appealed to the Tribunal and that places the complaint outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about a children safeguarding investigation as we are unlikely to achieve more than the Council’s complaint response. It is reasonable for Mr X to have sought a review from the Independent Review Mechanism for a fostering panel's decision.

Summary: We will not investigate Mr X’s complaint about how his daughter was spoken to during a phone call. This is because we could not add to the Council’s investigation and there is insufficient evidence of fault with the Council’s decision to investigate the complaint under its corporate complaints procedure.

Summary: Miss X complained the Council did not secure the special educational provision named in her child Y’s Education, Health and Care Plan, and had poor communication when she raised concerns. She said this caused Y to miss education and caused significant uncertainty and frustration. We have ended our investigation because Miss X appealed to the Tribunal about matters connected to her complaint, and it is therefore out of our jurisdiction.

Summary: We will not investigate Mr X’s complaint that the Council bullied and harassed him. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the conduct of a Council social worker. There is another body better placed to consider the complaint.

Summary: We will not investigate this complaint about the Council taking Mrs X’s child off the school roll, then failing to provide alternative provision. This is because some of the complaint is late without good reason, and Mrs X used her right of appeal to the SEND Tribunal for the other parts.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for delivery of a new refuse bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about whether the Council provided enough support to a school student. This is because the complaint is late.

Summary: We will not investigate this complaint about the Council incorrectly applying a lower tax rate and then pursuing Ms X for arrears, as the complaint was submitted to us late.

Summary: Ms X complained that the Council failed to provide suitable education to her daughter after she was permanently excluded from school. We have found no fault with the Council. It met its statutory duties to Ms X’s daughter by offering what it considered to be suitable education and considering Ms X’s objections before making its decision. As there was no fault in how the Council decided the education was suitable for Y, we have no power to question its judgment.

Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

Summary: We will not investigate this complaint about the Council issuing an Improvement Notice and a Civil Penalty Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant appealed to the First Tier Tribunal Property Chamber. Therefore we cannot investigate.

Summary: We will not investigate this complaint about missed waste collections as the Council is conducting a review of the matter.

Summary: Mrs X complained the Council failed to provide suitable education or Education, Health and Care Plan provision for her child. Mrs X also complained about delays in reviewing her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child and delaying review of the Education, Health and Care Plan. We also found fault with the Council failing to provide the provision in the Education, Health and Care Plan from January 2024 to the end of the academic year. The Council agreed to apologise to Mrs X and pay her an extra £1

Summary: We will not investigate Miss X’s complaint about a council tax summons issued to Mrs X. This is because Mrs X could appeal.

Summary: We will not investigate Mrs X’s complaint the Council failed to take appropriate action to investigate her reports of anti-social behaviour from her neighbours. This is because there is insufficient evidence of fault.

Summary: We will not investigate Miss X’s complaint about how the Council considered an incident that occurred when she was working as a teacher. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mrs X’s complaint about the delay in providing information as there is no significant outcome we would achieve. It is reasonable to expect her to apply to Court for an order to be enforced.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding investigation. This is because there is not enough evidence of fault, and we could not add to the investigation carried out by the Council.

Summary: We will not investigate this complaint about the Council asking Mr Y to use a planning agent for his planning applications. The Council confirms it will contact him if he puts in planning applications direct. We consider further investigation will not lead to a different outcome.

Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.