LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision to approve planning application for a site behind the complainant’s home, or its decision not to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate this complaint about a failure to take planning enforcement action on a site next to the complainant’s home. There is not enough evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about the Council’s response to reports of anti-social behaviour. This is because there is no worthwhile outcome achievable.

Summary: We will not investigate this complaint about the Council’s failure to ensure properties were correctly named and addressed. Further investigation would not lead to a different outcome for the complainant in this matter.

Summary: Mr X complained the Council did not take effective action with complaints he made about excessive noise from a nearby business. We found the Council at fault for not acting on Mr X’s noise reports over the period considered which caused him significant frustration. We do not find fault with the Council’s later investigation into the noise concerns and the decision it made. The Council has agreed to apologise for the injustice caused.

Summary: We will not investigate this complaint about the way the Council considered a planning application. This is because there is not enough evidence of fault to justify further investigation.

Summary: We will not investigate Ms B’s complaint that the Council has not provided information she requested. This is because it is reasonable for Ms B to complain to the Information Commissioner.

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to Council Tax Reduction. This is because the complainant can appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application. This is because doing so would not lead to a different outcome and it is reasonable Mr X to use his right of appeal, and to raise his complaint about data protection matters with the Information Commissioner.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant also had the right to appeal if he disagreed with the amount the Council said he must pay for the Community Infrastructure Levy.

Summary: We will not investigate this complaint about the Council’s decision to issue a Certificate of Lawfulness of Existing Use or Development. We do not consider the complainant has suffered a significant personal injustice because of the Council’s actions. Nor do we consider that an investigation would lead to a different outcome.

Summary: The Council, when telling Miss X to repay housing benefit (HB) and council tax, used the wrong postcode for Miss X and did not tell her how to appeal against the council tax decision. The Council has now agreed my invitation to support a late appeal request to the tribunal dealing with HB. The Council has also now told Miss X how to appeal against the CTR decision. Therefore it is reasonable to expect Miss X to appeal to the tribunals, so we shall not investigate whether Miss X should repay money. There are insufficient reasons to investigate other parts of the complaint.

Summary: We will not investigate Mr X’s complaint the Council in 2004 granted planning permission for housing without proper consideration of access rights to the development land. We cannot achieve what Mr X wants and he complains late about earlier actions.

Summary: We will not investigate Mr X’s late complaint about council tax liability because he could have appealed to the Valuation Tribunal.

Summary: We will not investigate this complaint about the wording in the license for a permanent mobile home site. That is because the Council has already agreed to review the wording therefore further investigation would not lead to a different outcome.