LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council handled a report of noise nuisance. This is because there is not enough evidence of fault in the way the Council made its decision not to take further action.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about the Council’s decision on Ms X’s housing priority. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s decision to apply an empty property council tax exemption from a date Mr X disagrees with. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.

Summary: We will not investigate this complaint about the way the Council considered a breach of planning control at the complainant’s home. We have not seen enough evidence of fault to warrant our involvement.

Summary: We will not investigate this complaint about inconsistency in the Council’s decisions on planning applications. We have not seen enough evidence of fault in the decision-making process. Also, the loss of public funds, due to a costs award being made against the Council by the Planning Inspector, is a matter which affects all or most of its residents and businesses. This is therefore outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint stating the Council failed to progress a Disabled Facilities Grant for his disabled relative. This is because the complaint has been made late, and I see no good reason why Mr X could not have complained in time.

Summary: We will not investigate this complaint about the legality of the Council’s waste collection guidance. We cannot make a decision on whether the Council’s or Mr X’s interpretation of the relevant law and guidance is correct. This is a matter for the courts.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application. This is because an investigation would not lead to any different or worthwhile outcomes.

Summary: We will not investigate this complaint about the Council’s collection of Mr X’s Council Tax arrears dating back to a period between 2013 and 2018. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and there is no evidence to suggest fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: The Council failed to seek evidence about the domestic abuse Ms X reported in a trauma-informed way. This caused her avoidable distress while she sought homelessness support. The Council also failed to notify her of a key decision in relation to her homelessness, failed to offer her interim accommodation and gave her incomplete advice about her housing options. In recognition of the uncertainty, frustration and distress caused the Council has agreed to apologise, pay Ms X £850 and take action to improve its services.

Summary: We will not investigate Mr X’s complaint that a Council lost his personal data. This is because the Information Commissioner's Office is better placed to deal with complaints about lost data.

Summary: We will not investigate this complaint about a Planning Committee meeting because the complaint has not been made by a member of the public and the planning application has not yet been determined.

Summary: We will not investigate this complaint about Mr X’s planning applications. He has the statutory right of appeal to the planning inspectorate about the Council’s refusal, and it is reasonable for him to approach the high court for judicial review.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint that the Council ignored the complainant’s reports of racial harassment and failed to tell her to contact the police or her landlord. This is because there is insufficient evidence of fault by the Council.

Summary: Mr X complained about the way the Council decided his neighbour’s planning application and dealt with their actions when carrying out the development. He complained the Council failed to protect his privacy and failed to consider drainage properly. We found there was no fault by the Council.