LGO Individual Decisions

Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s delay in providing a business rates bill.

Summary: We will not investigate Mr X’s complaint about a payment he made which he said was unaccounted for in an automatic payment machine. We would not be able to reach a conclusion about what had happened and therefore there is no worthwhile outcome we could achieve.

Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to land ownership. Mr X has an alternative legal remedy and under the circumstances of his claim, it would be reasonable to expect him to use this alternative remedy.

Summary: We will not investigate this complaint about the Council’s actions with regard to an empty property. We cannot investigate complaints about how councils spend public resources which affects all or most of the residents of their areas. There is insufficient evidence of any significant personal injustice to Mr X caused by the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the Council not making adaptations to his property in line with the recommendations of an occupational therapist. This is because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the way the Council handled the complainant’s housing application. This is because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We cannot investigate this complaint about the Council’s handling of alleged anti-social behaviour by its social housing tenants. This is because the Housing Ombudsman deals with these types of complaints and we have no legal jurisdiction to investigate.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Summary: Mrs X complained about the Council’s investigation into concerns she raised about the actions of two other councillors and a parish council clerk. There was no fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s decision to charge Mr X for an easement over its land. This is because there is no evidence of fault by the Council.

Summary: We will not exercise discretion to investigate Mr X’s complaint about being charged for clearing waste by the Council in 2017. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate his complaint about being served with a Community Protection Notice for waste deposited on his land in 2021because it was reasonable for him to challenge the notice by appealing to the Magistrates Court.

Summary: We will not investigate Mrs X’s complaint about her son’s injuries resulting from a fall on the pavement. This is because it would be reasonable for her to take the matter to court.

Summary: We will not investigate this complaint about the Council’s refusal to refund gym membership fees due to the temporary closure of a gym. This is because any injustice to the complainant is not significant enough to warrant our involvement.