LGO Individual Decisions

Summary: We will not investigate this complaint about noise nuisance because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s complaint handling regarding a potential data breach of Ms X’s personal details. This is because the substantive issue is out of our jurisdiction.

Summary: We will not investigate this complaint about the way the Council dealt with a planning application for a site next to Mrs X’s home. We have not seen enough evidence of fault in the way the Council processed the planning application. Also it is reasonable to expect her to complain to the Information Commissioner’s Officer if she believes the Council is withholding information.

Summary: Miss X complained the Council failed to follow statutory guidance when completing an Education, Health and Care (EHC) needs assessment and delayed issuing an amended final EHC Plan. Miss X also complained the Council failed to provide suitable alternative provision for her child and failed to secure the special educational provision in her child’s existing EHC Plan. We have found the Council acted with fault by failing to adhere to statutory timescales and failing to properly consider its relevant duties. We find these faults led to missed educational provision, frustrated appeal righ

Summary: Miss X complained the Council failed to keep her child’s part-time timetable under review and failed to consider its duty to provide alternative education provision. Miss X also said the Council failed to secure the special educational provision in her child’s EHC Plan. We have found the Council at fault for not keeping Z’s timetable under review, not considering its duty to provide alternative provision, and not considering its duty to secure Z’s special educational provision. We cannot say whether the Council’s faults led to Z missing education provision. However, we find the Counci

Summary: Miss X complains about the Council’s decision to remove her from the housing register in February 2025. Miss X says this has caused her distress and financial hardship. We have found fault in the actions of the Council for failing to act in accordance with its allocation policy. The Council has agreed to issue Miss X an apology and reviews its allocation policy.

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax from 2022 for a property for which Ms X disputes liability. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. We have no jurisdiction to investigate matters which have been subject to court proceedings.

Summary: We will not investigate Mrs B’s complaint that the Council wrongly expects her to pay for a new bin after her bin was damaged by refuse collectors. This is because an investigation is unlikely to achieve a meaningful outcome or be a good use of our limited resources.

Summary: We will not investigate this complaint about an application to join the Council’s housing register. There is not enough evidence of fault by the Council as it has assessed Ms B’s application in line with its policy, considered whether to grant an exception, and properly explained its decision. Ms B struggled to send information in time, but there is not evidence of a significant enough injustice to justify an investigation.

Summary: We will not investigate X’s complaint about children service’s handling of an allegation against a foster carer. There are other bodies better placed to consider a social worker’s professionalism, data protection issues and X’s deregistration. We are unlikely to find fault in a complaint handling issue and the questions posed to them.

Summary: We will not investigate this complaint about council tax. This is because we cannot investigate court proceedings, the liability could be appealed and there is insufficient evidence of fault by the Council regarding other matters. We do not consider we should investigate new complaints.

Summary: The Council was at fault when it stopped Mr X’s housing benefit in March 2018. The Council subsequently reversed its March 2018 decision. The Council has apologised and this is a suitable remedy for the impact of this fault. The Council was not at fault for the advice given to Mr X in 2018 to apply for universal credit based on the circumstances at that time.

Summary: We will not investigate this complaint about Miss X’s contact with the Council. This is because the Council has already investigated, upheld most of the complaint and taken action to remedy fault. Therefore, further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have appealed it to the Traffic Penalty Tribunal.

Summary: Mr X complains on behalf of Mr Y that Care South, on behalf of the Council, failed to deal with adult social care properly, causing distress. Care South did not fully satisfy the conditions in Mr Y’s Deprivation of Liberty Safeguards (DoLS) or follow its complaints process properly. Mr X suffered delay. Care South has apologised for a delay in its complaints process. The Council should apologise to Mr X and pay Mr X £200 for avoidable distress.

Summary: We will not investigate Ms X’s complaint about the Council not carrying out work on trees which are damaging her property. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about a vehicle the Council removed because it believed it was abandoned because there is not enough evidence of fault to warrant an investigation. We will not investigate Mr X’s complaints about his missing belongings or the Council’s handling of information requests. This is because other bodies are better placed to consider these complaints.

Summary: The Council first failed to establish that a school was not providing Mrs X’s daughter with the physiotherapy set out in her Education Health and Care (EHC) Plan, and then took too long to resolve this. This caused the child to miss essential physiotherapy. The Council also took too long to issue a final EHC Plan, and this caused Mrs X frustration and distress. The Council should apologise to Mrs X and her daughter, and make symbolic payments to Mrs X.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council making a safeguarding referral about Mr X as there is insufficient evidence of injustice to justify an investigation. Part of Mr X’s complaint is late and there are no good reasons to investigate it now.

Summary: We will not investigate this complaint about the Council’s management of the flood risk to Mr X’s property. This is because there are other bodies better placed to consider Mr X’s complaint, and it is reasonable to expect him to take the Council to court to seek damages.

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Mrs X could have used her right to raise a defence against the matter in court if she believed there was fault in the way it was issued.

Summary: Mx X complained the Council failed to adhere to reasonable adjustments agreed for their disability between August 2023 and December 2024. There was no fault in how the Council adhered to the agreed reasonable adjustments. There was fault in the Council’s communication and record keeping about the reasonable adjustments. The Council will apologise to Mx X for the frustration and uncertainty this caused them and ensure it has up to date records of Mx X’s agreed reasonable adjustments.

Summary: Miss X complained the Council failed to provide appropriate care and support for Mrs Y during her six week stay and dismissed the family’s concerns about Mrs Y’s presentation and wellbeing. We found there was no evidence of fault in the care and support the care home provided to Mrs Y.

Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable full-time education and about its communication failures. We have found fault, causing injustice, by the Council in: failing to