LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to take the matter to the Traffic Enforcement Centre at Northampton County Court.

Summary: We cannot investigate this complaint about a parking penalty charge notice as since Mr X appealed against it to the independent tribunal, the matter is no longer within our legal remit.

Summary: We find service failure for some delays implementing some of Ms X’s child’s special educational provision. This caused Ms X injustice. We are satisfied the Council has apologised. We do not agree with Ms X that the Council should reimburse her.

Summary: Miss D complains about private housing disrepair and issues with the housing register. I have ended the investigation because further consideration of the case would not lead to a different outcome.

Summary: We will not investigate Mr X complaint about an Education Health and Care Plan transfer. There is insufficient evidence of fault to justify investigating. Mr X has also not suffered significant injustice because of the Council’s actions.

Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.

Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.

Summary: We found fault on Mrs Y’s complaint against the Council about it failing to ensure her daughter, who has an Education, Health and Care plan, received provision and suitable full-time education when she was not at school. There were periods when provision was not in place. The Council agreed to send a written apology for the injustice the failures caused, pay £900 for lost provision, and review why delays and failures happened so they cannot be repeated.

Summary: Mx X complains for Ms Y the Council was at fault in the way it provided her with care and support. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation.

Summary: The Council was not at fault in relation to the care and support it provided to Mr X, and for later withdrawing that care.

Summary: We will not investigate Mr X’s complaint about children services actions. We are unlikely to find significant fault directly made a difference. There are other bodies who are better placed to consider his complaints about a social worker’s conduct and Council record keeping.

Summary: We will not investigate this complaint about a series of Penalty Charge Notices because it is reasonable for Mr Y to approach the Traffic Enforcement Centre and the Traffic Penalty Tribunal about the matter, who are better placed to deal with the complaint and because the issues could reasonably be mentioned and raised as part of those legal proceedings to consider Mr Y’s appeal.

Summary: We will not investigate this complaint about the Council’s decision not to compel a plot owner to relinquish their plot to Ms X. This is because we cannot provide the outcome that Ms X seeks.

Summary: We will not investigate this complaint about the Council’s handling of a housing register and homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Summary: We will not investigate this complaint about a contractual matter between the Council and a private landlord. It is reasonable for Mr X to take court action.

Summary: We will not investigate Ms X’s complaint about the Council’s Care home losing her father’s personal belongings. This is because there is insufficient evidence of fault, we cannot achieve what Ms X wants and a further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s role in a school trying to manage attendance, behaviour, and access to full time education. There is not enough evidence of fault in any Council actions which led to injustice to the complainant and her son, so it does not warrant us investigating.

Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. Following Mr X’s complaint to us the Council has cancelled the charge. Mr X has therefore achieved the outcome he was seeking. Further investigation is unlikely to achieve anything more.

Summary: We will not investigate this complaint about a data breach. This is because the Information Commissioner is better placed to consider the matter.

Summary: We will not investigate this complaint about damage to Mr X’s tyre from hitting a pothole in the road. This is because it is reasonable for Mr X to pursue his claim for repair costs through the courts.

Summary: Mrs X complained the Council discriminated against her children by refusing them access to a Holiday Activities and Food (HAF) scheme. We found no fault with the way the Council made its decision.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council removing a Severely Mentally Impaired exemption from Mrs X’s Council Tax account. Mrs X has the right to appeal to the Valuation Tribunal and it is reasonable to expect her to do so.

Summary: We will not investigate this complaint about the Council refusing Mrs X’s request to succeed a tenancy. This is because we do not have the power to investigate complaints about the Council’s actions as a social landlord.

Summary: We will not investigate Mrs X’s complaint about the conduct of a Council Officer. This is because there is not enough evidence of fault to justify our involvement.