LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is unlikely we would find fault.

Summary: We will not investigate this complaint about the way the Council considered his neighbour’s planning applications. We have not seen enough evidence of fault in the Councils actions to warrant our involvement.

Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.

Ms X complained about the actions of the District Council and County Council in undertaking adaptations to a property to meet the needs of her disabled child Y. As a result, Ms X says the adaptations were not appropriate and further works were required. This meant the family was living in an unsuitable property for longer than necessary, which caused the family significant distress and disruption and meant Y had to spend six weeks in respite away from the family. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf o

Summary: We will not investigate Mr X’s complaint about alleged damage to his property from his neighbour’s building work. This is because we cannot hold the Council responsible for any damage; this is a private civil matter between Mr X and his neighbour/their builder.

Summary: We will not investigate this complaint about the Council’s handling of planning applications or enforcement investigations in relation to property in Mr X’s locale. This is because past events fall outside our jurisdiction due to the passage of time and with regard to recent enforcement investigations, we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: Mr X complained about the Council’s decision not to take planning enforcement action, resulting in his suffering loss of privacy and anti social behaviour. We found no fault in the Council’s decision making.

Summary: Ms X complained about the Council’s failure to control development on her neighbour’s land. We did not investigate further, because the planning process is ongoing and we are also unlikely to find fault, change the outcome or recommend a remedy.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications or how it investigated possible breaches of planning control. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Summary: Ms X complained about Council’s method of recovery of a large overpayment of council tax benefit. We have found the Council to be at fault because there was uncertainty about whether Ms X was told the overpayment would be taken from her bank account by direct debit. This caused considerable distress to Ms X. We have also found fault with the content of the demand letter. To remedy the injustice, the Council has agreed to pay Ms X £150, apologise and review its practices in this area.

Summary: We will not investigate this complaint about how the Council dealt with a prior approval application. We are unlikely to find fault in the Council’s action which caused the complainant significant personal injustice.

Summary: Mr X complains about the Council’s handling of his complaints about noise nuisance, antisocial behaviour, and breach of licence conditions regarding a pub near his property. We find fault with the Council for not properly considering Mr X’s complaints about antisocial behaviour. We do not find fault with the Council’s actions in relation to Mr X’s complaints about noise nuisance and breach of licence conditions. We have made recommendations.

Summary: We will not investigate Mr X’s complaint about the Council’s response to a code of conduct complaint he made against a councillor. This is because there is not enough evidence of fault to warrant an investigation.

Ms X complains about how the Council dealt with her homelessness application and housing situation. We found fault as Ms X received incorrect information along with poor communication and delays at the start of the homelessness process. We have recommended a suitable remedy in this case so have completed our investigation.