LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about the Council’s decision to end the relief duty after she refused an offer of housing because Ms X has appeal rights, which are reasonable for her to exercise. In any case, there is insufficient evidence of fault in the Council’s decision-making to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate Miss X’s complaint about the Council’s decision the memorial garden on her father’s grave needs to be removed. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: Mrs X complained that the Council issued a Community Protection Warning, followed by a further warning of a Community Protection Notice, without any evidence against her. We found that a Community Protection Notice was later issued, which Mrs X could have appealed in court. Based on this evidence, we have discontinued our investigation.

Summary: There was fault in the way the Council decided to offer Miss B £250 for the time she spent unnecessarily living in unsuitable accommodation. The Council has agreed to make a payment of £2700 which is in accordance with our guidance on remedies.

Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault. We cannot investigate decisions made by the Planning Inspector.

Summary: We will not investigate Miss X’s complaint about car parking near her home. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Miss X wants.

Summary: We will not investigate this complaint about the Council’s failure to discharge planning conditions for a housing development before the properties are occupied. The Council confirms all except one condition have been discharged. As it is actively working with the developer on the final condition we do not consider that further investigation will lead to a different outcome.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.

Summary: Mrs X complains the Council has not dealt with her Council Tax properly. The Council did not take account of her vulnerability. Mrs X suffered avoidable distress. The Council has agreed to apologise to Mrs X and pay her £200.

Summary: We will not investigate this complaint about cemetery fees because there is not enough evidence of fault by the Council.

Summary: the Council repeatedly failed to collect Mr B’s bins under an assisted bin collection service and failed to return the bins to his property on occasion. An apology, payment to Mr B and monitoring is satisfactory remedy.

cannot investigate this complaint about the actions of the Council’s housing staff in the management of Mrs X’s social housing tenancy. We have no jurisdiction to investigate complaints about social housing landlords and the management of their tenancies.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has also not suffered significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about the Council’s refusal to disclose information held by the planning authority to Mr X under a Freedom of Information request. It is reasonable for Mr X to make a complaint about disclosure to the office of the Information Commissioner which is the proper authority to consider complaints about access to data.

Summary: We will not investigate this complaint about the Council removing the complainant’s council tax discount in 2013. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about how the Council has handled a planning application for a site close to Ms A’s home. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about rent arrears for a garage. This is because it is a late complaint and because there is insufficient evidence of fault by the Council.