LGO Individual Decisions

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault to justify an investigation. Also we do not consider that any failure in the complaints procedure alone causes Mr X a significant personal injustice which warrant an investigation into this point.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness. It is unlikely an investigation would find fault with the Council’s decision the property offered to Mr X to end his homelessness was suitable. The Council has already offered a suitable remedy for other matters and it is unlikely an investigation would achieve anything further.

Summary: We will not investigate this complaint about the way the Council granted planning permission for a shed on an allotment site on land behind the complainant’s home. And its alleged failure to consider the Equality Act. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s planning processes and decisions on applications for a development site next to her property. The complaint is late and there are no good reasons for us to investigate it now.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Mr X has not suffered significant personal injustice.

Summary: We will not investigate this complaint about the Council’s decision to place Mrs X and Ms Y in Band silver on its housing register as there is not enough evidence of fault.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has a right to appeal to the Planning Inspector. It is unlikely an investigation would add to the Council’s response about the concerns the complainant raised in relation to his planning application fee.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the management and tenancy of property owned by a social housing landlord. We have no jurisdiction to investigate complaints about the management of housing by social housing landlords.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and an application for listed building consent. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow temporary structures to be retained in a local park.

Summary: We will not investigate this complaint that the Council failed to protect Ms X’s identity when she made a complaint. This is because the Information Commissioner’s Office is best placed to deal with this matter.

Summary: We will not investigate this complaint about the Council’s decision to delay its adoption of a policy for all taxi’s to be wheelchair accessible. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decisions on the complainant’s business rates. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late, and we have seen no reasons to exercise discretion in this case.

Summary: We will not investigate Mrs X’s complaint that the Council wrongly refused her application for a COVID-19 business grant. This is because there is no evidence of fault affecting its decision.