LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s failure to inform Mrs X about claiming a council tax discount which she was not entitled to for over three years. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered a significant injustice to warrant our involvement, and we cannot achieve the outcome Mr X is looking for.

Summary: We will not investigate Mr X’s complaint about a penalty charge notice sent by the Council for failing to have a working smoke alarm in a rented property that he owns. This is because the complaint is late.

Summary: We will not investigate this complaint about the actions of the Council’s planning department in 2021. The complaint is late and there is no good reason to investigate now.

Summary: We cannot investigate Mr B’s complaint that his property is being damaged due to the Council’s handling of improvement works to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

Summary: We will not investigate this complaint about the decision to lease part of a public park to a private business. This is because the alleged fault does not cause the complainant significant personal injustice.

Summary: We will not investigate this complaint about alleged rudeness by a Council officer as the injustice would not warrant investigation.

Summary: We will not investigate this complaint about the way the Council has considered its planning duties and responded to the complainant. We do not consider an investigation will lead to a different outcome. The Council has apologised for the delay in responding to the complainant and offered him a meeting with a senior officer. We consider this is a suitable remedy to this part of the complaint. Finally, we cannot award the damages Mr X is seeking, claim for damages are for the courts.

Summary: We will not investigate this complaint about the way the Council dealt with a planning application and its decision to grant planning permission. There is insufficient evidence of fault in the Council’s actions to justify an investigation. Nor can we achieve the outcome the complainant is seeking.

Summary: There was no fault by the Council when it decided not to take enforcement action for breaches of planning conditions. However, the Council failed to keep Mr B informed of its investigation and decisions, and took too long to respond to his complaints. The Council has agreed to apologise to Mr B for the shortcomings in its communications.

Summary: We will not investigate Mr B’s complaint about the Council’s handling of his reports of anti-social behaviour by his neighbours. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about how the Council handled a complaint of noise nuisance. The Council was not at fault for investigating the report it received. The Council’s alleged failure to deal with Mr X in person rather than in writing did not disadvantage Mr X significantly enough to warrant investigation.

Summary: We will not investigate this complaint about a Council delay delivering Mr X new bins and how it responded to his complaint. There is insufficient outstanding injustice and we could not achieve what he wants.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not been caused significant injustice as a result of the alleged fault.

Summary: Ms X complained about errors in how the Council managed her requests to review her rehousing application between December 2020 and November 2021. The Council was not at fault.

Summary: We will not investigate this complaint about Miss X’s transfer application and the assignment of her tenancy to her son. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate complaints about tenancy matters concerning social housing landlords.