LGO Individual Decisions

Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault. We have no powers to consider concerns about the standard of care arranged by the NHS.

Summary: We will not investigate this complaint about the way the Council applied its planning policies. We have not seen enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the way the Council investigated safeguarding concerns reported by the complainant. There is not enough evidence of fault to justify investigating.

Summary: Priority Care Home (the Care Home) which provided services on behalf of the Council was at fault in how it cared for Ms G. The Care Home failed to adequately communicate with Mrs X or other professionals about Ms G’s deteriorating behaviour before giving her notice to leave the Home. This caused Mrs X and Ms G distress and uncertainty. The Council has already apologised to Mrs X for the injustice caused and has ensured the Care Home has carried out some service improvements to prevent recurrence of the fault. The Council agreed to ensure the Care Home now reviews how it communicates w

Summary: We will not investigate this complaint about Penalty Charge Notices because Mr Y has already appealed to the Traffic Enforcement Centre about the matter and it is reasonable to expect him to appeal further to the Traffic Penalty Tribunal, who are better placed to consider the complaint.

Summary: We will not investigate Mr X’s complaint about the Council failing to assess his brother’s health and weight needs because the Council has already investigated, apologised, upheld most of his concerns, and agreed on actions. Further investigation is unlikely to achieve anything more.

Summary: We will not investigate this complaint about the Council’s decision to demolish two shopping centres as part of a regeneration project. This is because the injustice is not significant enough to warrant investigation.

Summary: The Council was at fault as it failed to ensure Miss X’s child Y received the special educational provision in their Education, Health and Care Plan. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress, frustration and missed suitable educational provision this caused between June 2024 and October 2024.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a Clean Air Zone exemption for his new vehicle. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision not to suspend enforcement action. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her child with transport to school. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about Japanese knotweed and other weeds on Council-managed land causing damage to his property. Part of the complaint is late, an investigation would be unlikely to lead to a different outcome and if Mr X considers the Council to be negligent and liable for damage to his property, this is better considered by a court.

Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care Plan, which she said led to a loss of education and social isolation for her child. We found avoidable delay by the Council in completing the 2024 Annual Review of the Plan. The Council also failed to properly monitor the Plan. The Council agreed to apologise to Mrs X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its delay and failure properly to monitor the Plan.

Summary: We will not investigate this complaint about the Council’s decision to pass on the council tax debt to an enforcement agency. This is because it would not be a good use of public money to do so.

Summary: We will not investigate this complaint about the Council’s decision on the Complainant’s disabled facilities grant application. There is insufficient evidence of fault.

Summary: We will not investigate Mrs X’s complaint about school attendance action taken by the Council. There is not enough evidence of fault to warrant our further involvement.

Summary: We will not investigate Mrs X’s complaint about an incident involving her young child that took place at a local water feature. This is because an investigation would not lead to anything worthwhile for Mrs X.

Summary: We will not investigate this complaint about a Council tax empty homes premium because there is a right of appeal to a Valuation Tribunal.

e have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Summary: We will not investigate Ms X’s complaint about a planning application. It is reasonable for Ms X to have used her right of appeal to the Planning Inspector.

Summary: There was fault by the Council in the late Mrs Y’s care in one of its care homes. The care home did not consult with Mrs Y’s GP to see if her medicine could be administered to her covertly and her care plans did not include detailed information about how to deliver personal and oral care in her best interests. This caused Mrs Y avoidable distress which cannot now be remedied as she has died. The Council will apologise and make a symbolic payment to her daughter Ms X (and for other family members) to recognise her distress in witnessing her mother receiving poor care. The Council will

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s decision to revoke Mrs X’s clean air zone exemption certificate. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about a clean air zone exemption because there is insufficient evidence of fault by the Council. In addition, the complainant could have appealed to the tribunal.