LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable to expect Miss X to seek a remedy in court.

Summary: We will not investigate this complaint about the Council’s recovery of business rates from Mr X. It was reasonable for him to dispute the matter in the magistrates court which is a body better placed to determine business rates liability.

Summary: We will not investigate this complaint about the Council’s response to the complainants reports of noise nuisance and damage to property. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate this complaint about the Council’s child protection action. There is not enough evidence of fault by the Council to warrant investigation.

Summary: Mrs X complains about how the Council arranged social care funding for her mother Mrs Y. She said the personal budget was insufficient to meet her care and support needs. The Council was not at fault.

Summary: We will not investigate Mr X’s complaint about the Council’s delays in progressing his Right to Buy application. This is because it was reasonable to expect Mr X to use the legal remedy available to him under the Right to Buy procedure in the County Court.

Summary: Mr X complained a social worker visited his mother in her home without warning in response to a safeguarding concern raised by a domiciliary care worker. The Council was not at fault.

Summary: We will not investigate this complaint about the Council’s decision not to take legal action against Mr X’s landlord. This is because the complaint is made late to us and any remaining injustice allegedly arising from any Council fault, is not sufficient to warrant our involvement.

Summary: Ms X complains the Corporation has mishandled a complaint that was made against her. She says the Corporation had a biased and improper motive, unnecessarily delayed its investigation, and failed to provide her with an explanation for its decision. She says this caused her stress and outrage. We find fault with the Corporation’s actions. We have made recommendations for the Council to remedy the injustice caused by the faults identified.

Summary: Mrs A disputes the validity of a fixed penalty notice parking charge. The Ombudsman has discontinued the investigation because the courts are better placed to consider this matter.