LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s handling of a council tax matter. We cannot investigate court proceedings. The Information Commissioner is better placed to consider a data breach complaint.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because we are unlikely to find fault. The complainant can appeal to the Planning Inspector if he disagrees with the Council’s decision to take enforcement action against him.

Summary: We will not investigate this complaint about the delay in Mr X’s request for an Occupational Therapy assessment and a Housing Needs report. This is because we cannot add to the investigation already carried out by the Council or achieve a different outcome.

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing needs. The complaint is late.

Summary: We will not investigate Miss X’s complaint the Council refused to offer her social housing after she became homeless. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about a Penalty Charge Notice because these matters have an alternative legal remedy, and it is reasonable to expect Mr X to use this alternative remedy. .

Summary: Ms X complained on behalf of Ms Y about the Council’s handling of her homelessness application. Ms X says the Council told Ms Y to stay in her property after receiving a Section 21 Notice until she was evicted and did not provide interim accommodation. Ms X says the Council provided unsuitable interim accommodation to Ms Y after she was evicted from her property. Ms X also says the Council offered Ms Y accommodation and then withdrew the offer. Ms X says this caused Ms Y and her family distress and financial losses. We find fault in the actions of the Council for its handling of Ms Y’

Summary: We will not investigate Mr X’s complaint that the Council has failed to protect a public open space. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

Summary: We will not investigate this complaint about a delay by the Council in sending the complainant’s garden waste permit. This is because there is insufficient evidence of injustice.

Summary: Mrs X complained about the Council’s handling of her housing application, specifically its decision on her bedroom entitlement. We did not find the Council to be at fault because it considered Mrs X’s request for an additional bedroom in line with its allocations policy.

Summary: We will not investigate this complaint about the enforcement of parking regulations. This is because any injustice is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about the suitability of temporary accommodation. This is because there is insufficient evidence of fault by the Council and because there were review rights the complainant could have used.

Summary: X complained about a letter they received from the Council which they say left them scared. We decided not to investigate this complaint further, as we were unlikely to find fault, recommend a remedy or reach any other meaningful outcome.

Summary: We will not investigate this complaint about the Council testing its fire evacuation procedures. There is no remaining unremedied injustice because of the actions the Council has already taken and in any case, we cannot award compensation for personal injury.

Summary: We will not investigate Mr C’s complaint about the information on the Council’s website about council tax support. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a request for a deed of variation. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant.

Summary: We will not investigate this complaint about the Council’s implementation of a Community Infrastructure Levy because there is a right of appeal to a Planning Inspector.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council not enforcing planning conditions relating to a new development near his property.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered any significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice.

Summary: Mrs X complained about the Council’s handling of enforcement action against the developer of a site near her home. We have ended our investigation. This is because there is an ongoing planning enforcement investigation, and so it is not possible for us to determine the level of injustice the alleged fault may have caused Mrs X and her neighbours.

Summary: Mr X complains about the time it took the Council to support his stepson into suitable housing, thereby endangering both he and his wife. We have concluded our investigation having made a finding of fault by the Council. Although the Council took reasonable steps to alleviate any immediate danger that Mr Y presented, we found it failed to act on evidence provided to it that demonstrated receipt of Disability Living Allowance (DLA). Further, we found the Council failed to make a referral to social care services when it had enough information to do so. Mr Y should have been referred for

Summary: A woman complained that the Council was unreasonably refusing to award her Band A priority on its housing register. But we do not have reason to investigate this matter as the Council has now placed the woman in Band A following a review of her case.

Summary: We will not investigate this complaint about the way the Council handled the council tax for the complainant’s late father’s house. This is because there is insufficient evidence of fault by the Council and the complainant could complain to the Information Commissioner.