LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place a legal charge against his late parent’s property. This is because it is not in our jurisdiction to do so and we previously considered his complaint. Mr X’s complaint is also late.

Summary: We will not investigate this complaint about an assessment undertaken by the Council following information shared by the Police because there is insufficient evidence of fault by the Council to justify an investigation, an investigation would not change the outcome and we cannot achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about the Council’s decision to issue Mrs X with a community protection warning letter. There is no evidence to suggest Mrs X has suffered a significant injustice which would warrant our involvement. In any case, there is no worthwhile outcome achievable by us investigating.

Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. We do not consider Mr X has suffered a significant personal injustice which justifies our involvement.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to deal with his late appeal against its decision to reject school travel assistance for his child. This is because the Council has agreed to consider Mr X’s appeal and amend its policy so it can consider late appeals in certain circumstances. Therefore, an investigation by us would not be proportionate.

Summary: There is no fault in the Council’s decision not to disregard capital from March to December 2024 when carrying out a financial assessment for care home fees. The financial injustice to Mr X, caused by the late payment of the mortgage, was not the fault of the Council.

Summary: The Council investigated Mrs X’s complaint about its decision to not provide an assistance dog for her child Y under the statutory children’s complaints procedure without fault. The Council has already apologised and offered an appropriate symbolic payment to remedy the injustice caused by the faults it found. However, it failed to respond to a new complaint Mrs X raised during the statutory procedure which caused her distress. It agreed to make an additional payment to Mrs X and respond to the complaint without further delay.

Summary: We will not investigate Mrs X’s complaint about the Council failing to provide her relative, Mr Y, with appropriate support. This is because the complaint is late and there are no good reasons to investigate.

Summary: Miss X complained the Council did not provide her son, Y, a suitable education after he was permanently excluded from his school. We have found the Council at fault. Y was without the education and support he needed. The Council has agreed to take action remedy his injustice.

Summary: There was fault by the Council when it failed to make alternative educational provision for a child who could not attend school. The Council also took too long to issue a final EHC Plan. The Council’s failings meant that the child was without a suitable education, causing distress to the child and her mother. The Council has already made improvements to its service. It has agreed to apologise to both the mother and the child, and make a symbolic payment in recognition of the education missed.

Summary: The Council was at fault for a delay in amending Mrs X’s daughter’s special educational needs support. This likely caused her to miss out on some support and likely caused Mrs X some inconvenience and distress. The Council has already accepted that it was at fault and has apologised. It has now also agreed to make a symbolic payment to recognise the injustice to Mrs X and her daughter.

Summary: We will not investigate Mr X’s complaint about his daughter’s social care. The Complaint is late and there are no good reasons to investigate now.

Summary: We will not investigate this complaint about social care. The Complaint is late and there are no good reasons to investigate now.

Summary: We will not investigate this complaint about the decision to grant planning permission for new properties near the complainant’s home. The decision was made by the Planning Inspectorate which is not a body within our jurisdiction.

Summary: Miss D complains she has been placed in the wrong housing band and welfare need category. She wants the Council to house her in a bungalow. There is some fault by the Council because its decision letter to Miss D was inadequate, however it has assessed her case in line with procedures. The Council has already made service improvements including an improved template decision letter. The Council has agreed to apologise to Miss D.

Summary: Ms X complained about the Council’s handling of a child in need assessment and decision. We found fault by the Council for its failure to consider her complaint through the children’s statutory complaints process. It agreed to start this process without delay, apologise to Ms X, and make a symbolic payment to acknowledge the delay and trouble this caused her.

Summary: The Council has failed to complete an Education Health and Care (EHC) needs assessment and tell Mr X whether it will proceed to an EHC Plan for his daughter. The Council’s decision is ten months overdue. This has caused Mr X distress and left him uncertain that his daughter is getting the help she needs at school. The Council should complete the assessment and make its decisions without further delay. It should also make a symbolic payment to Mr X in recognition of the impact on him and his daughter.

Summary: We will not investigate this complaint about a financial assessment the Council carried out on Ms X. There is not enough evidence of fault to warrant our involvement.

Summary: We will not investigate this complaint about the Council treating money given by Mrs X to her daughter Miss X as deprivation of assets intended to avoid care home fees. Investigation would be unlikely to lead to a finding of fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to fell three trees. That is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint that the Council has been at fault in the process of making alternative and special educational needs provision for the complainant’s child. Part of the complaint is late and there are no good reasons to consider it now, and part of it cannot be investigated because the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).

Summary: We will not investigate this complaint that the Council has failed to take planning enforcement action against alleged breaches of planning control at a holiday park. There is insufficient evidence of fault in the way the Council considered the matter, and it does not cause the complainant a significant personal injustice.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate Ms X’s complaint about the way the Council has handled her mother’s tax. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate them now.

Summary: We will not investigate Mr X’s complaint about how the Council considered a safeguarding referral about him. This is because there is insufficient evidence of fault.