LGO Individual Decisions

Summary: We will not investigate this complaint about the way in which the Council gave notice it was going to charge a levy on council tax for second homes. There is not enough evidence of fault by the Council to justify investigating.

Summary: Mr C complained about the Council’s handling of his planning and environmental control concerns regarding a neighbouring business, including anti-social behaviour. We found no fault in the process the Council followed to reach its views, and it did not cause unnecessary delays as the matters were progressed. Mr C did experience distress, and his residential amenity was impacted, but this was therefore not due to fault by the Council. However, there was some fault in its delayed complaints handling. The Council should apologise to acknowledge the uncertainty this caused Mr C.

Summary: We will not investigate this complaint about Mr X’s council tax bill. This is because there is not enough evidence of fault or significant enough injustice to warrant investigation.

Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.

Summary: Mr D says the Council failed to correctly investigate his noise complaints. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Summary: We will not investigate this complaint about the Council’s recovery of unpaid council tax. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the delay in the Council approving the complainant’s planning application.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant could have appealed to the Planning Inspector.

Summary: Mr X complains the Council mistakenly issued a Decision Notice without removing the Permitted Development rights. The Council acknowledged this and has apologised. We find fault with the Council for the omission, but the injustice is not sufficient to warrant a remedy.

Summary: We will not investigate Mr X’s complaint about the actions of refuse operatives and the Council in dealing with the issue as there is not enough evidence of injustice caused by fault to warrant investigation.