LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for the complainant to use the review/appeal procedure to challenge the Council’s decisions on her application.

Summary: We will not investigate Mr B’s complaint that the Council has not taken action about an overhanging tree which affects his property. This is because the information does not suggest the Council was at fault.

Summary: We cannot investigate Miss B’s complaint that a tree at a Council owned property caused damage to her property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint the Council taking insufficient enforcement action against her neighbour’s anti-social behaviour. This is because we are unlikely to find evidence of fault.

Summary: We will not investigate Mr X’s complaint about the actions of the Council’s Monitoring Officer. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Ms X’s complaint about the suitability of temporary accommodation and accommodation offered by the Council to end its housing duty. The complaint about temporary accommodation is late and Ms X had a right of appeal about the suitability of the accommodation offered in 2024 which it was reasonable for her to use.

Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation. It is reasonable to expect Mr X to have used his court appeal rights.

Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to a financial liability. This is a late complaint and there are no good reasons why Mr X could not have made it sooner. Nor will we investigate Mr X’s complaint about how the Council handled his requests for information relating to this matter, because another body is better suited to consider that aspect.

Summary: We will not investigate this complaint that the Council misled a tribunal and the courts. The law prevents us from investigating what happened in court or tribunal proceedings.

Summary: We will not investigate this complaint about payments the Council has offered to Miss X, under its Deposit Service, for damage caused to her rental property as Miss X can seek a remedy in court.

Summary: Mr X complained about the Council’s failure to deal with his report of unauthorised development that interfered with the enjoyment of his home. We found avoidable delay by the Council, which it agreed to apologise for, but the delay did not affect the outcome of its planning enforcement investigation.

Summary: We will not investigate this complaint about damage caused to Mr X’s property which he says was caused as a result of the Council’s failure to maintain its adjacent land. This is because Mr X has a legal remedy against the Council which places the complaint outside our jurisdiction.

Summary: Mr X said the Council had not properly dealt with a planning application for development which badly affected his home. We found no fault in how the Council decided to grant the development planning permission.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about Mr X’s homelessness. The complaint is not about the Council’s administrative functions, so the law prevents us investigating it.

Summary: We will not investigate this complaint about the Council failing to apply its sensitive lettings policy to a property. The Council has now agreed a suitable remedy.

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing appeal. That is because there is not enough evidence of fault to justify investigating.

Summary: We cannot investigate this complaint about information a social worker provided in Court. This is because the law prevents us from investigating matters which have been decided in court.

Summary: We will not investigate Mr X’s complaint that the Council damaged his property. This is because it would be reasonable for him to go to court.