LGO Individual Decisions

Summary: We will not investigate this complaint about faulty signals at a pedestrian crossing. This is because the issue has been resolved so further investigation would not lead to a different outcome.

Summary: We found fault by the Council on Mrs J’s complaint about the appeal panel failing to follow procedure when it refused her infant class size appeal against its decision not to provide her son a place at her preferred school. The clerk’s notes failed to properly record the panel’s decision. The agreed action remedies the injustice caused.

Summary: Mrs X complains the Council delayed investigating her complaint at stage two of the children’s statutory complaints procedure. She says the delay has caused frustration and distress. The Council is at fault. It has agreed to complete the stage two investigation within 65 days and pay Mrs X £250 in recognition of the frustration and distress caused by the delay.

Summary: We will not investigate this complaint about damage caused to Mr X’s fence allegedly arising from the Council’s actions and omissions. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.

Summary: Mr C complained about the Council’s response to various highways matters which he says caused him avoidable distress and time and trouble. We have found fault in the Council’s complaint handling but consider the agreed action of an apology, £250 and a review of its procedure provide a suitable remedy.

Summary: Mrs X complained the Council delayed investigating her complaint at stage two of the children’s statutory complaints procedure. She said the delay caused her frustration and distress. The Council was at fault as failed to complete the stage two investigation within the statutory timescales. The Council has agreed to complete the stage two investigation within 65 working days, pay Mrs X £100 in recognition of the frustration and distress caused and review its procedures.

Summary: Mr X complains the Council failed to properly consider his application for a parking permit before rejecting it. We find fault with the Council for not addressing Mr X’s points, causing him frustration, time and trouble. We have agreed a remedy to re-consider the application.

Summary: We will not investigate this complaint about a request for new highway regulations to be added to a highway. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s removal of the complainant’s car and the fee she had to pay to recover it. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about Council signage for a turning circle. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate Mr X’s complaint that his car was damaged when it hit a pothole, because it lies outside our jurisdiction. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: We have upheld this complaint because the Council delayed consideration of a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing an appropriate remedy for the injustice caused to the complainant by its delay.

Summary: We will not investigate this complaint about the Council’s decision to discharge a planning condition. We have not seen enough evidence of fault in the Council’s actions.

Summary: We will not investigate Ms Y’s complaint about the Council‑commissioned care provider’s actions during her late father Mr X’s end-of-life placement. We could not now remedy injustice to Mr X, and there is not sufficient personal injustice to Ms Y caused by the matter complained of to warrant an investigation.

Summary: We will not investigate this complaint about the failure of a traffic enforcement officer to issue a penalty for a car which Mr X says was causing an obstruction. There is insufficient evidence of fault which caused any significant injustice to Mr X.

Summary: We have found no fault with the school transport provided on behalf of the Council for Mrs X’s son, Y. We have completed our investigation.

Summary: We will not investigate this complaint about the enforcement of Penalty Charge notices. This is because the complaint is late with no good reason to investigate now.

Summary: Mr X complains about the Council’s decision to treat his wife as having deprived herself of capital in order avoid care charges when they gave their home to a daughter. The Council was at fault over the way it made its decision. It therefore needs to reconsider its decision to make sure there is no fault.

Summary: I uphold this complaint because the Council was at fault in failing to use the statutory procedure for children’s services complaints to address the complainant’s concerns.

Summary: We will not investigate this complaint about a bus stop. This is because it is late with no good reasons to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a local councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s handling of the provision of educational transport for the complainant’s daughter. This is because the Council has already remedied any injustice by ensuring a travel bursary is in place and offering a payment of £200 for distress and frustration. We could not provide an additional worthwhile outcome through another investigation.

Summary: We will not investigate this complaint that the Council has delayed to a complaint under the children’s statutory complaints procedure. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about information the Council recorded in assessments concerning the care arrangements of the complaints grandchildren. This is because the matter has been subject to court proceedings. Social Work England is better placed to consider complaints about professional conduct.

Summary: Mrs X complained about matters relating to the Council’s involvement in contact between her foster children and their birth family, the actions of social workers during a meeting in June 2021 and the Council’s complaints responses. The Council has already agreed it acted with fault and has upheld some of Mrs X’s complaints. It has apologised and explained what it will do to prevent a reoccurrence. These were appropriate actions to take.