LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s actions in his children’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint via its complaints procedure whilst there are ongoing court proceedings on the case.

Summary: We will not investigate this complaint about the way the Council dealt with a complaint that a councillor breached the code of conduct. We have not seen enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s decision not to use publicity material. It is unlikely we would find fault and we cannot achieve the outcome Miss X is looking for.

Summary: We will not investigate this complaint about information the Council has recorded or shared. The Information Commissioner’s Office is better placed to consider data concerns. There is not enough evidence of fault in the Council’s assessment of housing and care needs, it is entitled to rely on recorded data. There is not enough evidence the Council’s actions led to the claimed injustice.

Summary: We will not investigate this complaint about the Council’s decision not to undertake work on a footpath. This is because

Summary: We will not investigate Mrs X’s complaint about the Council commissioned Care Home providing poor care and support to her late husband, Mr X. This is because the complaint is late and there are no good reasons why Mrs X did not complain sooner.

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed against it to the Traffic Penalty Tribunal. We will not investigate the Council’s use of enforcement agents to recover the penalty charge notice as there is insufficient evidence of fault by the Council.

Summary: Mrs X complained the Council failed to put in place education for her daughter when she could no longer attend her allocated school and failed to ensure her daughter received the provision in her EHC Plan. There is no fault in how the Council dealt with the education available to Mrs X’s daughter. There is evidence of some of Mrs X’s daughter’s provision not being in place. That meant her daughter missed out on some provision. The apology already offered to Mrs X is satisfactory remedy.

Summary: We will not investigate this complaint that the Council added Mr X to its Potentially Violent Person Register. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s adult social care team failing to support someone to apply for attendance allowance benefit. This is because it is unlikely we will find evidence of fault. We will not add to the Council’s investigation or reach a different outcome.

Summary: We will not investigate this complaint about the Council’s failure to notify Miss X about its decision regarding her council tax reduction application. This is because Miss X has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.

Summary: We will not investigate the Council’s response to Mr X’s complaint about the care provided to him when he was a looked after child. This is because the Council has agreed to review its decision not to investigate his complaint. It would not be proportionate for us to investigate.

Summary: We will not investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subjected to court proceedings.

Summary: We will not investigate this complaint about residential care provided to Ms X’s mother because it is late.

Summary: We will not investigate this complaint about the Council’s decision to charge Mrs Y for residential care services. This is because the complaint is late and there is no good reason to investigate it now.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about adult social care in a care home, and when to seek medical advice. This is because there is not enough evidence of fault to justify investigating. The care provider acting for the council sought medical advice and acted on it.

Summary: We will not investigate this complaint about corporate services because there is not enough evidence of fault to justify investigation, and some matters fall outside the remit of the Council and are therefore outside our jurisdiction to investigate.

Summary: We will not investigate this complaint about property damage and eligibility for a Home Improvement Loan. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: Ms X complained the Council did not explain the fees and charges for her father’s (Mr F’s) care when he moved into supported accommodation. She said the Council did not charge him properly or communicated with him or Ms X for the last three years and has now issued a large invoice for his care.

Summary: We will not investigate this complaint about council tax because there is not enough evidence of fault to justify investigation.

Summary: We will not investigate this complaint about an allegation a care provider arranged by the Council made against Mrs B. Any injustice is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: There was no procedural fault in the Council’s decision not to investigate Mrs X’s complaint about safeguarding failings in the 1990s. Because of this, we have no power to question its decision.