LGO Individual Decisions

Summary: Mr X complained the Council failed to take enforcement action against a developer after installing defective drainage at his home, and failed to pursue the developer for making false representations. He also said the Council signed off the drainage without completing proper checks. We found no fault in the Council’s decision-making processes.

Summary: Miss X complained the Council has failed to properly consider her complaints about noise and anti-social behaviour from a neighbour. We do not find fault in the Council’s actions.

Summary: We will not investigate this complaint about the way the Council has dealt with reports of a breach of a high hedge remedial notice. We have not seen enough evidence of fault in the Council’s actions. Nor can we achieve the outcome the complainant is seeking.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications and a breach of planning control. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.

Summary: We will not investigate Mrs X’s complaint about planning fees. It is unlikely we would find fault or direct injustice.

Summary: Ms X complained about problems with an assisted bin collection service which has been in place since March 2021. She said there had been repeated missed collections and bins were left blocking the driveway, which restricted access for her partner who is a wheelchair user. We found fault with the Council and it has agreed to our recommendations to remedy the injustice caused and restore the service to the expected level.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a code of conduct complaint. This is because it is unlikely we would find fault.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action over a tv aerial which was installed without planning approval. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a code of conduct complaint. This is because we are unlikely to find fault.

Summary: We found no fault in how the Council decided to grant planning permission for development near Mr X’s home.

Summary: Mr X and Mr Y complained the Council did not accept their planning permission remained in force, and this had caused them significant financial losses. We ended our investigation because we are unlikely to find fault, recommend the remedy the complainants want or achieve any other meaningful outcome.

Summary: We will not investigate this complaint about the Council’s handling of a boundary dispute when determining a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council handled the matter.

Summary: We will not investigate this complaint that the Council did not respond appropriately to reports made by the complainant about her tenant. This is because there is insufficient evidence of fault by the Council.

Ms X complains about the way the Council dealt with her council tax payments. The Ombudsman will not investigate this complaint because the matter has been remedied.