LGO Individual Decisions

Summary: We will not investigate Mrs B’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.

Summary: We will not investigate this complaint about Mr X’s council tax. This is because the injustice from no online access is not significant enough to justify our involvement. We will not investigate other parts of Mr X’s complaint because he can appeal, and there is not enough evidence of fault.

Summary: Mrs X complained the Council removed her care and support after completing a care reassessment using a non -specialist deafblind assessor. She said the Council has placed her back on a previous care assessment, which does not meet her needs. The Council is at fault for delaying in reassessing Mrs X care needs using a specialist deafblind assessor causing distress and uncertainty. The Council agreed to apologise to Mrs X, complete a full reassessment of her care needs, review its care assessment policy relating to deafblind assessments, ensuring staff understanding and make a symbolic

Summary: We will not investigate this complaint about a Liability Order and its legality as it is out of time and a matter for the courts.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s request for a blue badge. This is because there is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reimburse his father’s care fees after his health deteriorated. That is because further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about Ms X’s father’s care. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.

Summary: We will not investigate this complaint about the Council’s decision not to backdate Mrs X’s Council Tax Reduction further. This is because Mrs X could have reasonably used her right of appeal to the Valuation Tribunal.

Summary: We upheld part of Mrs X’s complaint about the Council’s failure to secure the content of her child’s Education, Health and Care Plan because the Council upheld the complaint and offered Mrs X £2,225 in line with the Ombudsman’s Guidance on Remedies. We cannot investigate part of the complaint because Mrs X appealed to a tribunal. We will not investigate Mrs X’s complaint about a delay in actioning a tribunal order because the injustice is not significant enough. We will not investigate the remainder of Mrs X’s complaint because it is late.

Summary: We will not investigate this complaint about the Council’s response to parking enforcement. There is not enough evidence of fault, and we cannot achieve the outcome Miss X is looking for.

Summary: We will not investigate this complaint about the Council’s actions relating to Mrs Y’s welfare and residence. Mr X is not a suitable representative for complaints relating to Mrs Y’s care and residence, and in any event these complaints have been considered in court. The Information Commissioner is best placed to consider complaints about the Council’s decision not to share information.

Summary: We will not investigate this complaint about the Council’s refusal to consider an appeal against its decision to refuse to provide school transport for Mrs X’s child. There is insufficient evidence of fault.

Summary: Ms X complained the Council did not complete an Education, Health and Care needs assessment for her daughter within statutory timeframes. She also said it did not provide alternative provision to her daughter when she stopped attending school. We did not find the Council at fault for the time taken with the assessment. We found fault for some of its actions and not properly evidencing decisions made on its alternative provision duty, causing some uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.

Summary: We cannot investigate this complaint about the Parish Council’s actions. This is because the law says complaints about Parish Councils are outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a neighbour’s structure which is in breach of planning regulations, and how it replied to his complaint and correspondence.

Summary: We will not investigate this complaint about the Council’s decision Miss X was intentionally homeless. It was reasonable for her to use her statutory right of appeal to the county court.

Summary: We will not investigate this complaint about the Council’s response following an incident at a leisure centre. This is because there is no worthwhile outcome achievable by our investigation. We also cannot achieve the outcome Mrs X is seeking.

Summary: We will not investigate this complaint about the way the Council calculated the complainant’s council tax support and council tax. This is because the complainant could have appealed to the Valuation Tribunal and used her internal review rights.

Summary: We will not investigate this complaint about a blue badge application. This is because there is insufficient evidence of fault by the Council causing injustice.

Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X could have appealed it to the Traffic Penalty Tribunal.

Summary: We will not exercise discretion investigate this complaint about flooding on a private road. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Summary: Ms X complained the Council delayed providing a tutor for her child, communicated poorly with her, and lacks policies for children not in school. Ms X this caused unnecessary and avoidable distress, frustration, and uncertainty. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment, and improve its service.

Summary: We will not investigate this complaint about the Council giving misleading planning advice. The complainant had the right to appeal to the Planning Inspector against an Enforcement Notice. We consider it reasonable for the complainant to have used this right.

Summary: We will not investigate Mrs B’s complaint about her property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.

Summary: We will not investigate this late complaint about the Council’s actions in 2022 and 2023. There is not a good reason for the delay in the complaint being made to the Council and escalated to the Ombudsman.