LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 13 results matching "East Staffordshire Borough Council"

East Staffordshire Borough Council (25-013-082)
Planning Other
Decision date: 9 Jan 2026 · East Staffordshire Borough Council
Subject: Planning Applications
Summary: We will not investigate Mrs X’s complaint about inaccuracies in a planning application. The complaint is late and there is no good reason to investigate now.
East Staffordshire Borough Council (25-014-945)
Planning Other
Decision date: 18 Dec 2025 · East Staffordshire Borough Council
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.
East Staffordshire Borough Council (25-003-639)
Benefits And Tax Other
Decision date: 28 May 2025 · East Staffordshire Borough Council
Subject: Council Tax
Summary: We cannot investigate Mr B’s complaint about a council tax increase. This is because the issue affects all or most of the people in the Council’s area.
East Staffordshire Borough Council (24-006-653)
Planning Other
Decision date: 23 Sep 2024 · East Staffordshire Borough Council
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council’s handling of a planning application with which Mr X is interested. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
East Staffordshire Borough Council (24-006-659)
Environment And Regulation Other
Decision date: 23 Sep 2024 · East Staffordshire Borough Council
Subject: Other
Summary: We will not investigate this complaint about the Council’s handling of matters relating to food hygiene and ventilation at a business in Mr X’s area. This is because there is no evidence of fault by the Council or injustice caused to Mr X sufficient to warrant an investigation.
East Staffordshire Borough Council (24-005-431)
Other Categories Other
Decision date: 21 Aug 2024 · East Staffordshire Borough Council
Subject: Councillor Conduct And Standards
Summary: We will not investigate this complaint that Mr X was banned from a Council building and placed on a database after the Council considered comments Mr X made to staff were abusive. This is because the complaint is made late and there are not good reasons to investigate now.
East Staffordshire Borough Council (23-020-443)
Planning Not Upheld
Decision date: 18 Aug 2024 · East Staffordshire Borough Council
Subject: Planning Applications
Summary: Mr J complains about issues relating to a planning application by his neighbour. He says the Council should have done more to consider his objections and investigated further. It also missed important issues of ownership in its investigation. Our decision is there was no fault by the Council, so we cannot question the merits of the Council’s decision.
East Staffordshire Borough Council (24-004-125)
Other Categories Upheld
Decision date: 7 Aug 2024 · East Staffordshire Borough Council
Subject: Other
Summary: We will not investigate Mr X’s complaint that the Council wrongly put him on its Violent and Threatening Behaviour Register. The Council has already apologised which is suitable to remedy any injustice caused.
East Staffordshire Borough Council (23-020-882)
Other Categories Other
Decision date: 13 May 2024 · East Staffordshire Borough Council
Subject: Councillor Conduct And Standards
Summary: We will not investigate this complaint about the Council’s decision on the complaint Mr X made against a local councillor. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
East Staffordshire Borough Council (22-010-541)
Environment And Regulation Other
Decision date: 7 Dec 2022 · East Staffordshire Borough Council
Subject: Other
Summary: We will not investigate this complaint about the Council’s investigation of disrepair at Mr X’s property. This is because we are unlikely to find evidence of fault by the Council.
East Staffordshire Borough Council (21-018-297)
Planning Other
Decision date: 25 Apr 2022 · East Staffordshire Borough Council
Subject: Enforcement
Summary: We will not investigate this complaint about the Council’s consideration of a planning application. There is insufficient evidence of fault which would warrant an investigation.
East Staffordshire Borough Council (21-007-821)
Environment And Regulation Not Upheld
Decision date: 31 Jan 2022 · East Staffordshire Borough Council
Subject: Noise
Summary: There was no fault by the Council in a complaint about its handling of the complainant’s reports of alleged noise nuisance from a neighbouring property.
East Staffordshire Borough Council (25-015-908)
Planning Other
· East Staffordshire Borough Council
Subject: Enforcement
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%