LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about liability for council tax. This is because the complaint is late and there is no good reason to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation as he had the right to ask the Council for a review of the suitability and it is reasonable to expect him to have done so. We will not investigate how the Council considered Mr X’s housing priority as there is insufficient evidence of injustice to justify an investigation.

Summary: Ms X complained about the Council’s handling of her homelessness. She says it did not properly deal with her request to review the suitability of her temporary accommodation. We find the Council at fault for failing to inform Ms X of her appeal right to the county court. This caused Ms X an injustice since she was not given the opportunity to appeal the Council’s decision. The Council has agreed to apologise to Ms X for this injustice.

Summary: Miss X complained the Council conducted a homelessness interview insensitively and she had to discuss the domestic abuse she experienced. She also complained it failed to properly consider her application to join its housing register. We have found fault by the Council on both matters. The Council agreed to apologise to Miss X and make her a symbolic payment to recognise the distress, frustration and uncertainty caused to her.

Summary: Miss X complained the Council did not respond properly to her homelessness. She also complained about how it handled her housing allocation. The Council was at fault. The Council delayed carrying out work to Miss X’s accommodation and wrongly suspended her from bidding on its housing register. The Council will review its policy, apologise to Miss X and make a symbolic payment to her.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because we are unlikely to find fault. It is also unlikely an investigation could add to the Council’s response.

Summary: Ms X complained about the way the Council handled her homelessness application and request to join its housing register. We find the Council at fault for providing incorrect information, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council not repairing the complainant’s neighbour’s fence. The neighbour is a tenant of the Council, and the law bars us from investigating the Council’s actions as a provider of social housing.

Summary: We cannot investigate this complaint about the Council’s failure to complete repairs and rubbish removal from a property which she transferred to. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s application to the housing register. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a planning application and its pre-application advice. Mr X used his right of appeal to the Planning Inspector, and there is no evidence the Council’s pre-application advice caused him significant injustice.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a reported breach of planning control. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Summary: We will not investigate Ms X’s complaint about how the Council dealt with a noise nuisance from a neighbouring business. This is because the complaint is made late, and I see no good reason why it could not have been made sooner.

Summary: We will not investigate this complaint about council tax arrears and an allegation of lost payments. This is because parts of the complaint are late, the debt has been confirmed in court, and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the pre-application planning advice the Council provided to the complainant. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice. This is because there is no evidence of fault by the Council.

exercise discretion to investigate this complaint about the Council’s failure to take action over reported anti-social behaviour. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate a complaint which carries a right of appeal to a court.

Summary: We will not investigate this complaint about an unsuccessful homelessness application. This is because the complainant could have appealed to the court.

Summary: We will not investigate this complaint about how the Council dealt with a prior approval application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning applications. It is reasonable to expect the complainant to have contacted us sooner and to have used her right of appeal to the Planning Inspector. There is also not enough evidence of fault in the way the Council handled her applications, and it is reasonable to expect her to contact the ICO with any data protection concerns.