LGO Individual Decisions

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Miss X’s complaint about the school transport provided to her son. This is because an investigation would be unlikely to lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her child with free transport to school. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to properly maintain the public highway. This is because it is reasonable for Mr X to take the matter to court.

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more

Summary: We will not investigate this complaint about the Council’s failure to notify Mr X about the closure of a highway in his area. There is no evidence of fault on the part of the Council. The Council is not the highway authority for the roadworks in question.

Summary: We will not investigate Mrs X’s complaint about delay in the annual review for her child’s Education, Health and Care Plan. This is because the Council apologised and offered to pay her £500. We consider this is a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.

Summary: We will not investigate this complaint about the Council’s failure to deliver physiotherapy provision. This is because the Council apologised and offered a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Miss X’s complaint about the advice the Council considered during the Education, Health and Care Plan process. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).

Summary: Mrs X complained about the Council’s failure to provide her child with a school placement and its failure to put in place special educational provision for her child. We cannot investigate Mrs X’s complaints as the matters complained about were either part of Mrs X’s appeal to the Special Educational Needs and Disabilities Tribunal or are too closely linked to the appeal.

Summary: We will not investigate Mr X’s complaint about the Council failing to consider his appeal after he paid a penalty charge notice which he would like refunded. This is because there is no evidence of a significant injustice to warrant an investigation.

Summary: Miss X complained the Council failed to provide full information regarding Mrs Y’s care home fees or to explain that Mrs Y would be responsible for the cost of 1 to 1 care in addition to the standard care home charges. We found the Council’s failure properly explain how much Mrs Y would be charged for her care, or for what period of time is fault. The Council’s failure to identify a suitable nursing home for Mrs Y is also fault. These faults meant Miss X received an unexpected substantial bill for Mrs Y’s care which caused Mrs Y’s family shock and distress. The Council will apologise

Summary: Miss X complained on behalf of her late mother, Mrs Y, about the Council’s handling of care charges while Mrs Y was in residential care. Miss X complains the Council failed to provide information about care charges in a timely manner and invoiced Mrs Y for increased care charges without prior discussion. Miss X says the Council’s actions caused significant avoidable distress. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and make service improvements.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate this complaint about the Education, Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the actions of a coroner and pathologist. Such actions are not administrative functions of the Council and are therefore not within our jurisdiction.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to prune tree branches resting on and striking her roof. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a complaint about adult social care. This is because it concerns matters which are either late, outside our legal jurisdiction, or to which the Council has already responded appropriately, and so there is no worthwhile outcome to further investigation.

Summary: The Council was at fault for failing to provide Miss X’s child Y with alternative educational provision and the specialist provision in their Education, Health and Care (EHC) Plan when they stopped attending school. The Council was also at fault for failing to issue Y’s final amended EHC Plan within statutory timescales following the annual review. The Council has agreed to apologise and make a payment to remedy the injustice caused.

Summary: We will not investigate Miss X’s complaint the Council failed to safeguard her child. We could not add to the Council’s investigation.

Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.