LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We will not investigate Mr X’s complaint about the way the Council handled his homelessness application. This is because his complaint is late and I have seen no reason to exercise my discretion and investigate.

Summary: We will not investigate Mr X’s complaint about the standard of emergency accommodation and poor communication. This is because any injustice is not significant enough to justify our involvement.

Summary: We will not investigate how the Council dealt with Miss X’s application for housing as it is unlikely we will find it to be at fault.

Summary: We have completed our investigation into how the Council dealt with Mr X’s reports of planning breaches and his complaint. This is because we find no fault in the way the Council made its planning enforcement decisions and handled Mr X’s complaint.

Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.

Summary: We have found no fault with how the Council handled Mr X’s housing register renewal application. The Council followed correct procedure and used its discretion to Mr X’s advantage.

Summary: We will not investigate this complaint about how the Council dealt with a retrospective planning application. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to submit his questions to a Council meeting. There is no significant injustice, and we cannot achieve the outcome he is looking for.

Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about a business premises he rents from the Council and financial losses he has incurred. There is insufficient evidence of fault and if Mr X considers the Council negligent and liable for his financial losses, it is reasonable for him to pursue this through the courts.

Summary: We will not investigate this complaint about a delay by the Council in responding to a Freedom of Information request. This is because it is a matter for the Information Commissioner.

Summary: We will not investigate this complaint about the provision of accessible gym equipment in the Council’s leisure centres because further investigation would not lead to a different outcome.

this complaint about the Council’s administration of an area-wide housing allocations system in which several councils and housing associations participate. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not exercise discretion to investigate this complaint about the Council’s inspections of private housing disrepair since 2021. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: Group X complained about the Council’s decision to approve details of development they said were out of character for the local area. We found fault by the Council, but it did not affect its decision to approve the development details.

Summary: We will not investigate this complaint about how the Council maintains a piece of land near to Mrs X’s home as there is insufficient evidence of fault by the Council. The injustice caused to Mrs X is also not serious enough to warrant our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: The Council’s inaccurate advertising of two properties on the housing register was fault. The Council was also at fault for delays responding to Mrs X and her solicitor and failure to deal with a complaint in line with its policy. The Council has agreed to apologise, pay the family £1,575, and take action to improve its service.

Summary: We will not investigate this complaint about how the Council dealt with taxi licencing matters. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s refusal to postpone the complainant’s company's theatre performance. This is because it is not unreasonable to expect the complainant to take the matter to court.

Summary: Mrs B complains that the Council incorrectly removed her from its housing list, which meant she missed out on properties she would otherwise have secured had it not been for the Council’s mistake. We have discontinued our investigation. It is unlikely we could add anything to what the Council has already said, as it has already accepted its mistake and offered a suitable remedy.

Summary: We will not investigate this complaint about overgrown bamboo. This is because there is not enough evidence of fault by the Council to justify investigating this complaint.

Summary: We will not investigate this complaint about pest control. This is because there is not enough evidence of fault to justify investigating the complaint.