LGO Individual Decisions

Summary: We will not investigate this complaint about a data breach. This is because the Information Commissioner is better placed to deal with the matter. How Mr X was spoken to about the matter has not caused him a significant enough injustice to warrant our further involvement.

Summary: We will not investigate Miss C’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Miss C to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the Council deciding Mr X is intentionally homeless. It was reasonable for him to use his appeal rights in court following the Council’s review of the decision.

Summary: We will not investigate Miss X’s complaint about the Council’s actions following previous direction by the Ombudsman. This is because there is not enough evidence of fault.

Summary: Mr X complained about how the Council handled several planning applications submitted by his neighbour and the delay in its handling of his complaint. We find no fault in how the Council assessed or determined the planning applications, nor in its consideration of the objections raised by Mr X. However, we do find fault in the Council’s complaint handling which caused avoidable uncertainty and distress. The Council has agreed to apologise to Mr X.

Summary: We will not investigate this complaint about a housing benefit overpayment from 2021 and a recent error regarding a payment plan. This is because the complainant could have used her appeal rights and the Council has provided an appropriate response regarding the error.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. He has a right of review about the suitability of the accommodation offered and it is reasonable for him to use it. If he is dissatisfied with the outcome of the review, he can appeal to the county court.

Summary: We will not investigate Mrs X’s complaint that the Council overcharged her council tax account. This is because an investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about a housing benefit decision. This is because it was reasonable for the complainant to use his appeal rights to the Social Entitlement Chamber which is the statutory tribunal set up to consider housing benefit appeals.

Summary: We will not investigate this complaint about the Council’s assessment of the complainant’s priority for housing which allegedly failed to consider her households medical needs. This is because the Council’s housing decision carried a right of review and it would be reasonable for her to have requested this and completed the review process before bringing her complaint to the Ombudsman.

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of Blue Badge holders when it installed automatic barriers in a car park. The Council replied to Mr X’s complaint and explained its considerations, and further investigation would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his application for a season parking permit. There is not enough evidence of fault.

Summary: We will not investigate this complaint about the way the Council considered a planning application for an outbuilding. There is not enough evidence of fault affecting the planning outcome, so the complainant has not been caused a significant injustice.

Summary: Mr D complains the Council delayed seeking compliance with a planning Enforcement Notice. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Summary: We will not investigate this complaint about the decision to grant planning permission, the operation of the planning appeal process and the lack of planning enforcement action. The planning decisions and the appeal process are matters for the Planning Inspectorate and therefore outside our jurisdiction. There is not enough evidence of fault in the way the Council considered the reports of breaches of planning control. Finally, we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate Mr X’s complaint about the Council deciding not to ask his neighbour to submit a further planning application regarding the use of a garden outbuilding and how it explained that decision. There is not enough evidence of fault in the Council’s planning decision-making process, nor in how it explained its decision, to warrant us investigating.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of disrepair in her private rented property and the priority awarded on its housing register because it is too late.

Summary: We will not investigate this complaint about action the Council took about disrepair at a rental property as Ms X had the right to challenge it via an appeal to the First Tier Tribunal.

Summary: We will not investigate this complaint about the Council’s actions as a social housing landlord refusing Mr X’s request to move his neighbours. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.

Summary: We will not investigate this complaint about how the Council dealt with an application to discharge a planning condition. This is because the complainant has not been caused significant injustice because of the Council’s error.

Summary: We will not investigate this complaint about the Council not repairing streetlighting. There is insufficient injustice caused to Ms X.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of anti-social behaviour by his neighbour at his previous address. This is because the complaint is a late complaint and because an investigation would serve little useful purpose now Mr X has moved.

Summary: We will not investigate this complaint about how the Council is dealing with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the way the Council approved a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault leading to significant personal injustice.

Summary: We will not investigate this complaint about the way the Council approved a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault leading to significant personal injustice.