LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his discretionary housing payment application. There is not enough evidence of fault to justify investigation. We will not investigate Mr X’s complaint about how the Council handled his housing disrepair reports because it is premature.

Summary: We have discontinued our investigation of this complaint about the Council’s decisions on allegations of anti-social behaviour. This is because we could not add anything meaningful to the Council’s own investigation.

Summary: We have upheld Ms X’s complaint about poor communications by the Council in relation to works carried out under a disabled facilities grant. The Council has agreed to take appropriate action to remedy the uncertainty caused and to address Ms X’s outstanding concerns about the quality of the work done.

Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s reports of breaches of planning control and a retrospective planning application. We have already considered these matters under a previous complaint and will not do so again. Mr X also complains about the Council’s responses to his requests for information. We consider it reasonable for him to complain to the Information Commissioner’s Office on this point.

Summary: We will not investigate this council tax complaint. This is because the Council has provided a fair remedy for part of the complaint and because there is insufficient evidence of fault for the other issues.

Summary: We will not investigate this complaint about the Council’s action on a dangerous building. We have not seen enough evidence of fault in the Council’s actions.

Summary: We will not investigate Mr B’s complaint about a planning decision which affects his property. This is because the information does not indicate the Council’s decision was affected by fault.

Summary: We will not investigate this complaint about the Council’s record keeping as it does not cause the complainant sufficient injustice to warrant our further involvement.

Summary: Mr X complains on behalf of himself and his neighbours Mr and Mrs Y. He said the Council has failed to respond and investigate their complaints of anti-social behaviour from a neighbour; incorrectly took action against them following many letters of unsubstantiated claims and failed to respond to their correspondence. The Council has upheld some parts of the complaint around lack of responses to correspondence and Mr X has received an appropriate remedy. We do not propose anything further.

Summary: We will not investigate this complaint about the Council’s decision to issue a Certificate of Lawful Development for a property to be used as a residential home for children. There is not enough evidence of fault in the decision-making process to justify an investigation. Also, we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in a private rented tenancy. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained the Council permitted a planning application without considering the intended commercial use of the property and despite a pre-existing planning control. Mrs X also complained the Council’s enforcement team failed to address her concerns. We do not find fault with the Council’s planning decision or enforcement action. But, we found fault with the Council failing to follow its complaint process. The Council agreed to apologise to Mrs X.

Summary: We will not investigate this complaint about how the Council dealt with planning matters on land Mr X owns. This is because part of the complaint is late as Mr X was aware of the Council’s position regarding a historic planning application in November 2020 but did not complain to the Ombudsman until June 2022. Mr X also had a right of appeal to the Secretary of State regarding delays in the Council reaching a decision on his planning application and there is no reason why he could not have pursued this.

Summary: We will not investigate this complaint about council tax banding as this is against a body out of jurisdiction.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Councill’s decision to spend money on a project near Mr X’s home. This is because the Council’s use of taxpayers’ money affects all or most people in the Council’s area. The law does not allow us to investigate these complaints.