LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with planning applications for a site near her property, and how it responded to her complaint. There is not enough evidence of Council fault to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X to justify an investigation. We also cannot achieve the key outcomes she seeks. We

Summary: We will not investigate Mrs X’s complaint that the Council failed to collect her garden waste on one occasion in July 2025. The claimed injustice is not significant enough to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s response to her reports of anti-social behaviour by a neighbour. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council causing injustice.

Summary: We will not investigate this complaint about the administration of a council tax account as the complainant is not caused a level of injustice to justify our further involvement.

Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about enforcement of a Council tax debt because the matter has been remedied.

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to investigate the alleged use of a building near her home. This is because the matter does not cause Mrs X significant injustice.

Summary: We will not investigate this complaint about the Council’s decision to issue a building regulations completion certificate. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is made too late and there is no reason why we should exercise discretion on this point.

Summary: We will not investigate this complaint about council tax liability as it is reasonable to expect Miss X to have appealed against it to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of a pre-planning application advice request and the subsequent complaint. The Council has already taken satisfactory action to address the complaint, and we will not look at its complaint handling in isolation.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account as the matter is now resolved.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing register applications. He complains the Council failed to treat him as homeless and failed to backdate his housing priority band appropriately. This is because there is insufficient evidence of fault. In addition, it is appropriate to allow the Council the opportunity to complete a review of Mr X’s banding priority.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application for a development near her home because there is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s council tax account. This is because it is reasonable to expect the complainant to appeal to the Valuation Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement response to a report of an alleged planning control breach at his property.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because the Council’s actions have not caused Mr X significant injustice.

Summary: We will not investigate Mr X’s complaint the Council’s officers cancelled a sub-committee decision to increase taxi licensing fees. The Council’s decision not to increase fees this year does not cause Mr X an injustice.

Ms X complains about the grant of planning permission for an extension to her neighbour’s property. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the way the Council dealt with the complainants’ urgent application for changes to its hackney carriage vehicle licensing conditions. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider the complainant has suffered enough personal injustice to warrant our involvement.

Summary: We will not investigate this complaint about information the Council provided to Mr X about his right of appeal when he applied for a Hackney Carriage Vehicle Licence. This is because the Council has changed the information it provides to applicants and there is nothing further we could achieve.

Summary: Mr D complains the Council repeatedly missed his garden waste collections during 2020 and 2021. The Ombudsman has found evidence of fault by the Council and upheld the complaint. He has completed the investigation because the Council agrees to remedy the injustice caused to Mr D.

Summary: We will not investigate this complaint about enquiries that a licensing officer made. This is because there is no evidence of fault, and the enquiries did not cause the complainant a significant enough injustice to justify further investigation.

Summary: We will not investigate this complaint about the administration of two Council tax accounts. Any injustice is not significant enough to warrant an investigation.

Summary: There was no fault in how the Council considered the complainant’s application for an additional restrictions grant, as it was entitled to decide the evidence did not support his eligibility. There was also no fault in how the Council decided his other grant applications. The Council was at fault for wrongly telling the complainant his application had been successful, but its quick rectification and apology for this error was an adequate remedy. We have therefore completed our investigation.