LGO Individual Decisions

Summary: We will not investigate this complaint about a benefit overpayment as the original decision could have been appealed to a tribunal and is out of time. There is also not enough evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.

Summary: We will not investigate this complaint about the Council’s decision the property it offered Ms X’s family was suitable and to end the main housing duty. It was reasonable for Ms X to use her statutory right of appeal to the county court. The court may now accept a late appeal.

Summary: We will not investigate this complaint about the Council charging the complainant for bins. This is mainly because there is insufficient evidence of fault.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.

Summary: Mrs B complained the Council failed to provide her with the right banding on its housing register and refused to consider transferring her to another property. Council has reviewed the case and awarded the right banding, backdated that banding and paid Mrs B £100. The Council is also actively seeking a new property for Mrs B. There is nothing further the Ombudsman can achieve for Mrs B.

Summary: We will not investigate this complaint about a Counci tax premium because the matter has been appealed to a Valuation Tribunal.

Summary: We will not investigate this complaint about unsuccessful applications for Discretionary Housing Payments. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate some of Ms X’s complaints about anti-social behaviour from a neighbour as they relate to the Council’s role as a social landlord and the law says we cannot investigate. We will not investigate other elements of Ms X’s complaint because an investigation is unlikely to achieve any worthwhile or additional outcome.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault by the Council.

Summary: We will not investigate this complaint about business rate relief as the complainant has withdrawn it as he says the matter has been resolved.

Summary: We will not investigate this complaint that the Council ignored the complainant’s report of fly tipping. This is because there is insufficient evidence of fault and injustice.

Summary: We will not investigate this complaint about the Council’s handling of a complaint made. This is because we do not investigate complaints about complaint handling if we are not investigating the core issue which gave rise to the complaint. In addition, any potential delay in the Council responding to the complaint has not caused injustice significant enough to justify an investigation.

Summary: The Council is at fault for failing to consider medical evidence Miss X provided in support of her housing application. The Council is also at fault for failing to consider any reasonable adjustments it could have made when corresponding with Miss X. We find this caused her distress and uncertainty. To remedy this, the Council has agreed to apologise to Miss X, reconsider her application, make a payment to her and circulate guidance to staff regarding the Council’s duties under the Equality Act 2010.

Summary: Mr X complains about delay and poor communication by the Council in relation to enforcement action against an unauthorised development at a neighbouring property. The Council has already accepted fault, apologised to Mr X and made some service improvements. The Council has agreed to our recommendations to remedy the injustice this caused Mr X.

Summary: We will not investigate this complaint about the Council’s 2014 Local Plan. This is because this is a late complaint and there are no good reasons for us to investigate it now.