LGO Individual Decisions

Summary: We will not investigate this complaint about the Authority’s provision of goods and services under an agreement. This is because the courts are better placed to consider disputes of a contractual nature.

Summary: We will not investigate this complaint about the Authority’s handling of a member conduct complaint as Mr X Is not personally impacted by this to a degree that would warrant our further involvement.

Summary: We will not investigate this complaint about the Greater London Authority’s monitoring of expenditure under a grant it awarded Camden Council in 2018. This is because the injustice Ms X claims stems is not the direct result of any actions by the Greater London Authority and we could not therefore say the Authority must provide a remedy for it.

Summary: We will not investigate Mr X’s complaint that the Authority did not commission research into the aging process. This is because we cannot achieve the outcome Mr X wants.

Summary: We will not investigate this complaint about the naming of a community event. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about comments made by an elected representative of the Authority as the complaint is made late and there are not good reasons to investigate now. The injustice to the complainant is also not sufficient to warrant our involvement and we cannot achieve the outcome he wants.

Mr X complains about how the Authority installed and carried out updates to his home under the Warmer Homes Scheme. Mr X says this caused him distress and the loss of use of his property. The Ombudsman has discontinued the complaint as an alternative remedy is available to resolve the issues.

Summary: We will not investigate this complaint about the complainant being prevented from voting in the 2016 EU referendum and the 2021 Greater London Authority election. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to have contact us sooner, and we have no power to investigate complaints about the organisation/conduct of elections.

Summary: Ms X complained about the service she received during the COVID-19 pandemic from a homelessness charity (the Charity) acting on behalf of the Council. The Charity has already upheld, or partially upheld some of Ms X’s complaints and apologised for the injustice this caused her. It has also explained to her what it will do to prevent a similar reoccurrence. These were appropriate actions to take and further investigation would achieve nothing further.

Summary: Mr X complains about the Authority’s decision to suspend him from the Seaside and Country Homes scheme. There is no evidence of fault by the Authority in telling Mr X it would rehouse him through the SCH scheme and no evidence of fault in how it made its decision to suspend his application. There is also no evidence to show the Authority discriminated against Mr X on the grounds of his sexuality.