LGO Individual Decisions

Summary: We have upheld Ms X’s complaint about the Council’s handling of her homelessness application because it delayed accepting a main housing duty, failed to keep her personalised housing plan under review and failed to offer temporary accommodation when it should have done. The Council has agreed to take appropriate steps to remedy the uncertainty caused.

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement decision on his neighbour’s hedges. This is because further investigation by the Ombudsman would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and housing applications. Mr X had a right of appeal to court about the Council’s decision on his homelessness and there is no good reason he could not have used it. It is unlikely an investigation would find fault with the Council’s decision about Mr X’s priority on its housing register.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about health and safety at his workplace. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mr X’s complaint that the Council did not collect waste from his property. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is unlikely we would find fault.

Summary: We cannot investigate Ms X’s complaint about delays in the postal voting process for the 2024 general election. This is because the Returning Officer is responsible for the management of postal votes and their actions are not within our jurisdiction to investigate.

Summary: We will not investigate Mrs X’s complaint about the Council not enforcing against a neighbour’s opening side window and how it has acted in response to her reports.

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against Mr X’s neighbours’ construction works. This is because we are unlikely to find evidence of fault by the Council enough to warrant an investigation.

Summary: We will use our discretion not to investigate this complaint about a council tax support overpayment and a fraud investigation.

Summary: We will not investigate this complaint about highway safety because we could not add to the Council’s investigation or reach a different outcome.

Summary: Mr X complained about the Council’s decision not to enforce a planning condition. We found no fault in the way the Council made its decision not to take enforcement action.

Summary: Mr X complained about the Council’s decision not to enforce a planning condition. We found no fault in the way the Council made its decision not to take enforcement action.

Summary: Mrs X complained about the Council’s decision not to enforce a planning condition. We found no fault in the way the Council made its decision not to take enforcement action.

Summary: Mr X complained about the Council’s decision not to enforce a planning condition. We found no fault in the way the Council made its decision not to take enforcement action.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a noise/antisocial behaviour issue. This is because there is not enough evidence of fault by the Council causing Mr X significant injustice. Mr X confirms the issue has stopped and we could not achieve anything more for him at this time.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of three planning applications. This is because there is not enough evidence of fault by the Council and the injustice Mr X claims is not significant enough to warrant investigation.

Summary: We will not investigate this complaint about the Council asking the complainant to move her bins. This is because there is insufficient evidence of fault by the Council.

Summary: Mr X, complained the Council did not properly consider using its planning enforcement powers to control a development near his home. He also complained that the Council did not properly consider the differing levels on the site when it approved planning permission. The Council said it considered the ground and finished floor levels when it discharged the conditions from the original planning application. In respect of enforcement, it undertook a survey, considered the impact of the development on the setting of the listed building, and decided it was not expedient to exercise its powe