LGO Individual Decisions

Summary: We will not investigate this complaint about damages to property allegedly caused by the refuse collection service. Further investigation would not lead to a different outcome as we cannot decide who is liable for any damage.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: Mr X complained about the way the Council decided a planning application for a development near his home. He says there were errors in the information presented to, and not all the relevant information was properly considered by, the Council before it made its decision to approve the application. We have not found fault by the Council in the way it determined the application.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate Mr X’s complaint about the way the Council has dealt with planning enforcement issues affecting land close to his home over a number of years. This is because we will not investigate late complaints and because we are unlikely to find evidence of fault by the Council in relation to recent events sufficient to warrant an investigation.

Summary: We cannot investigate this complaint that the Council has not recognised the complainant as being vulnerable as defined by the Equality Act and the Council’s Debt Recovery Protocol. This is because the law prevents us from investigating any matter that has been considered in court. In addition, there is insufficient evidence of fault by the Council.

Summary: Ms C complained that the Council breached its own guidance and policies when approving an application for planning permission made by her neighbour. The Council was not at fault. It considered all the relevant policies before making its decision.

Summary: We will not investigate this complaint that the Council refused additional street lighting. This is because there is insufficient evidence of fault in how the Council dealt with the request.

Summary: Mr X complains about the Council’s handling of a planning application. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint about the Council’s planning process, which resulted in the grant of permission to a development. Mrs X has made the complaint on behalf of a parish council. We cannot investigate complaints from and made on behalf of public bodies.