LGO Individual Decisions

Summary: We will not investigate this complaint about the consultation process carried out for a proposed development in the area where the complainant lives. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council redacting the complainant’s comments on an application for tree works, and about its handling of his associated complaint. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and we will not pursue his concerns about the Council’s complaint process in isolation.

Summary: We will not investigate this complaint about failures in the way the Council publicised and considered a planning application and reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. And we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about Council tax listing as this is a complaint against a body out of jurisdiction.

Summary: X complained about the Council’s failure to investigate their allegation of a breach of planning control. We found fault because the Council took too long to respond to X’s allegation and did not deal with the issue in accordance with its published policy. We completed our investigation because the Council agreed to our recommendations to remedy the injustice caused by the fault and to consider changes that might avoid it happening again.

Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about how the Council dealt with an anti-social behaviour case review. This is because it is reasonable for the complainant to ask for an appeal.

Summary: We will not investigate this complaint about the Council’s handling of a noise complaint. This is because there is not enough evidence of fault to justify investigation.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her COVID grant application. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about Miss X’s wish to move home. There is not enough evidence of fault by the Council.

Summary: Mr X complained the Council refused to carry out enforcement action against his neighbour for their high hedge. The Council was at fault for failing to record its decision to prioritise which planning and enforcement cases it considers and for failing to update its website to alert residents to the change in approach. This caused Mr X frustration. The Council will apologise and carry out staff training.

Summary: We will not investigate this complaint about the Council’s failure to response to the complainant’s enquiries. There is insignificant injustice to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s proposals to develop a building its area. This is because the Council’s planning committee refused planning permission for the development and so Mr X has not been caused an injustice and there are no wider public interest issues for us to consider.

Summary: We will not investigate this complaint that the Council failed to provide information to the Planning Committee when it determined a Listed Building Consent application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence to suggest fault has affected the planning outcome.

Summary: We will not investigate this complaint about drainage. This is because the court is better placed to deal with the complaint.

Summary: We will not investigate Mr C’s complaint about the Council’s decision to construct a shared cycle path in a local park. This is because the decision has not caused Mr C significant injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to construct a shared cycle path in a local park. This is because the decision has not caused Mr X significant injustice.

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take formal enforcement action against her neighbour. This is because there is no evidence of fault in the way the Council reached its decision.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is no evidence of fault in the way the Council decided not to take formal enforcement action and any delay did not cause Miss X significant injustice.

Summary: We will not exercise discretion to investigate this complaint about the licensing of private rented housing and enforcement notices served on the freeholder and Mr X who is a leaseholder in the same building. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate the Council’s decision to apply its Unreasonable & Unreasonably Persistent Complainants Policy. There is insufficient evidence of fault which would warrant an investigation.

Summary: Miss X complained she suffered abuse in interim accommodation from a live-in manager. Miss X complained the Council is wanting her to pay arrears for interim accommodation costs she has already paid. Miss X also complained the Council failed to provide support for her while she was in interim accommodation. Miss X also complained the Council failed to advise her when it accepted her on to its main housing duty. The Ombudsman does not find fault with the actions of the Council in relation to the interim accommodation. The Ombudsman does find fault with the delay in deciding to accept M