LGO Individual Decisions

Summary: We will not investigate Ms B’s complaint about the Council cancelling her parking permit. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s decision to increase licence fees affecting Mr X. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council ending his business tenancy. The Courts are best placed to deal with contractual matters.

Summary: Mr X said the Council gave him incomplete information in its pre-planning advice. He said this meant he paid for a planning application he would not have chosen to go ahead with, and it wasted his time. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mr X to remedy the injustice.

Summary: We will not investigate this complaint about Mr X’s claim for a

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is not enough evidence of fault by the Council affecting its decision not to take formal enforcement action.

Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.

Summary: We will not investigate Mrs X’s complaint about the Council failing to communicate with her effectively. This is because an investigation would not lead to any further findings or outcomes.

Summary: We will not investigate Mr X’s complaint about the Council not properly notifying of a footpath and cycle link path between a new development and his road. There is not enough evidence of fault in the Council’s planning processes which may have altered the planning outcome to warrant us investigating. I

Summary: We will not investigate this complaint about a handrail on a beach which has disrupted the complainant’s view of the sea. This is because there is insufficient evidence of injustice, and we could not achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about planning enforcement delays as there is no evidence of fault by the Council.

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over conditions on a licensed caravan site. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: We will not investigate Mr X’s complaint about how the Council handling his noise complaint. There is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about a lease dispute as it is made late to us and is ultimately a matter for the courts.

Summary: We will not investigate this complaint about the Council suspending the complainant’s housing benefit. This is because there were appeal rights the complainant could have used.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s neighbour’s planning application. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Summary: Miss B complained that the Council delayed in dealing with her review request against large overpayments of housing benefit and council tax support and continued to try to recover the debt during the period of delay. This cause Miss B significant distress and caused her partner to borrow money to pay off some of the resultant debt. We found fault with the Council’s actions and it has agreed to increase its payment to Miss B to £500.

Summary: There was fault by the Council. There was a delay in accepting the main housing duty and in offering Mrs X temporary accommodation. A payment for the extra time in unsuitable accommodation and service improvements remedy the injustice caused. There was also a failure to document the reasons that interim accommodation was suitable, which did not cause injustice to Mrs X.

Summary: We will not investigate this complaint the Council failed to publicise a planning application. That is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. We are unlikely to find fault in the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to not accept liability for damage caused to his house by a fallen Council-owned tree, or issues with the insurance claim and complaint processes.

Summary: We will not investigate this complaint about problems with Mr X’s council tax. We would be unlikely to recommend the Council do more than it has already done to put matters right.

Summary: We will not investigate Mrs X’s complaint about the Council missing some of her paid-for garden waste collections. There has been fault by the Council in it not completing all planned collections and it has offered a partial refund of the fee. There is not enough remaining injustice to Mrs X to warrant us investigating.

Summary: We will not investigate this complaint about missed garden waste collections. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to the complainant is not significant enough to warrant an investigation.