LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 35 results matching "Horsham District Council"

Horsham District Council (25-011-602)
Planning Other
Decision date: 13 Jan 2026
Subject: Other
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a community infrastructure levy charge. Mr X has had rights of appeal it would be reasonable to use against the Council’s calculation, the deemed commencement date and a surcharge imposed. Any matters of alleged unlawfulness are ones only a court could determine, and it would be reasonable to seek any finding of unlawfulness by going to court.
Horsham District Council (25-011-591)
Planning Other
Decision date: 12 Jan 2026
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because the Council’s actions have not caused Mr X significant enough injustice to warrant an investigation.
Horsham District Council (25-012-345)
Planning Other
Decision date: 7 Jan 2026
Subject: Planning Applications
Summary: We will not investigate this complaint about information provided in a local plan. The complaint is late and it would have been reasonable for Mr X to bring the matter to us sooner.
Horsham District Council (25-014-932)
Planning Other
Decision date: 10 Dec 2025
Subject: Enforcement
Summary: We will not investigate this complaint that the Council has failed to enforce a high hedge remedial notice. There is insufficient evidence of fault in the way the Council has handled the case, and an investigation is unlikely to achieve a better outcome for the complainant.
Horsham District Council (25-011-831)
Planning Other
Decision date: 18 Nov 2025
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.
Horsham District Council (25-006-804)
Environment And Regulation Other
Decision date: 10 Nov 2025
Subject: Licensing
Summary: We will not investigate this complaint about the Council’s refusal of a wild animal licence as it is reasonable to expect Mr X to have appealed the decision to the Magistrates’ Court.
Horsham District Council (25-004-403)
Housing Other
Decision date: 21 Oct 2025
Subject: Allocations
Summary: We will not investigate Ms X’s complaint about the information the Council provided in response to a Freedom of Information request. The Information Commissioner’s Officer is better placed to consider that complaint.
Horsham District Council (25-013-423)
Other Categories Other
Decision date: 16 Oct 2025
Subject: Councillor Conduct And Standards
Summary: We will not investigate the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault in this.
Horsham District Council (25-006-771)
Other Categories Other
Decision date: 18 Sep 2025
Subject: Councillor Conduct And Standards
Summary: We will not investigate Mr X’s complaint about the Councils handling of a complaint about his conduct. This is because there is not enough evidence of fault to justify our involvement.
Horsham District Council (25-005-886)
Benefits And Tax Other
Decision date: 27 Jul 2025
Subject: Council Tax Support
Summary: We will not investigate this complaint about Council tax support because the matter was appealed to a Valuation Tribunal and is out of time.
Horsham District Council (25-002-544)
Planning Other
Decision date: 9 Jul 2025
Subject: Planning Applications
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because
Horsham District Council (25-001-321)
Planning Other
Decision date: 7 Jul 2025
Subject: Other
Summary: We will not investigate Mr X’s complaint about the Council’s planning processes when granting permission for a development in his area. There is not enough evidence of Council fault in the notification process to warrant investigation. The matters complained of do not cause Mr X sufficient significant personal injustice to justify us investigating. We also cannot achieve the outcomes he seeks.
Horsham District Council (24-022-982)
Transport And Highways Other
Decision date: 19 May 2025
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs X’s complaint about problems she had exiting the Council’s car park on two occasions. This is because the matter has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.
Horsham District Council (24-011-599)
Housing Other
Decision date: 6 Apr 2025
Subject: Homelessness
Summary: We will not investigate Mr X’s complaint the Council wrongly said he was intentionally homeless. That is because it is a late complaint.
Horsham District Council (24-013-644)
Planning Other
Decision date: 28 Nov 2024
Subject: Planning Applications
Summary: We will not investigate this complaint that the Council failed to consider the complainant’s objections to his neighbour’s planning application. The alleged faults have not affected the planning outcome, so have not caused the complainant a significant injustice.
Horsham District Council (24-010-097)
Planning Other
Decision date: 30 Sep 2024
Subject: Enforcement
Summary: We cannot investigate Miss X’s complaint about the Council’s issue of a planning enforcement notice. This is because Miss X has used her right of appeal to the Planning Inspectorate.
Horsham District Council (24-006-636)
Planning Other
Decision date: 24 Sep 2024
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council approving a planning application for a development near the complainant's home. There is not enough evidence to conclude that any fault has affected the planning outcome, so the complainant has not been caused a significant injustice.
Horsham District Council (24-005-140)
Planning Other
Decision date: 24 Sep 2024
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council approving a planning application for a development behind the complainant's home. There is not enough evidence to conclude that any fault has affected the planning outcome, so the complainant has not been caused a significant injustice.
Horsham District Council (24-004-473)
Housing Other
Decision date: 28 Jul 2024
Subject: Allocations
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Horsham District Council (23-019-510)
Benefits And Tax Other
Decision date: 24 Apr 2024
Subject: Other
Summary: We will not investigate this complaint about the Council’s calculation of business rates. We cannot investigate matters that have been considered in court.
Horsham District Council (23-018-445)
Environment And Regulation Other
Decision date: 27 Mar 2024
Subject: Refuse And Recycling
Summary: We will not investigate this complaint about alleged poor communication by the Council. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
Horsham District Council (22-005-640)
Planning Other
Decision date: 21 Dec 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainants have appealed to the Planning Inspector. Parts of the complaint are also late.
Horsham District Council (22-008-068)
Planning Other
Decision date: 19 Oct 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s discharge of condition and retrospective planning applications. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to have appealed to the Planning Inspectorate against any delays in determining his applications, and he has already appealed against the imposition of Community Infrastructure Levy surcharges.
Horsham District Council (22-009-611)
Planning Other
Decision date: 13 Oct 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with the Complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
Horsham District Council (22-004-555)
Planning Other
Decision date: 17 Jul 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council’s handling of planning matters in relation to a property Mr X bought. This because we are unlikely to find evidence of fault by the Council.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%