LGO Individual Decisions

Summary: We will not investigate this complaint about the Council amending a council tax account due to changes in council tax support. It was reasonable for Mr X to appeal to the Valuation Tribunal which is the proper body to determine liability disputes. We cannot investigate the Council issuing a summons which Mr X says is for the wrong amount. This is the commencement of court proceedings and we have no jurisdiction to investigate.

Summary: There was no fault in the way the Council made and confirmed a new Tree Preservation Order. We cannot investigate Mr X’s other complaints about the Council’s handling of his applications for work to trees under the Tree Preservation Order and its decision. Mr X appealed a decision to the Planning Inspectorate which is the appropriate body to look at the Council’s decisions and the decision-making process.

this complaint about the Council pursuing recovery action for council tax arrears which Mr X disputes. There is insufficient evidence of fault in the council’s recovery actions. He could challenge his liability for council tax with the Valuation tribunal which is the body responsible for liability appeals.

Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning conditions. The complaint is late and we have seen no reason why the complainant could not have come to us much sooner.

Summary: We will not investigate this complaint about the Council’s decision not to take formal action regarding the condition of his neighbour’s land. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.

Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate Mrs X’s complaint about the Council not fulfilling its duty to publicise or tell her about a national government financial support scheme for flooded properties. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient evidence that Council fault caused the injustice Mrs X claims.

Summary: We will not investigate Miss X’s complaint about two missed garden waste collections. This is because Miss X has not suffered a significant personal injustice which would justify an investigation.

Summary: We cannot investigate this complaint about a planning decision. This is because the complainant has already used an alternative remedy and the law does not allow us to investigate here.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reports of noise and odour nuisance from the operation of a business close to her home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint that the Council rejected her claim for compensation following damage to her vehicle which occurred when she hit a pothole in the road. This is because it would be reasonable for Mrs X to make a claim against the Council at court.

Summary: We will not investigate this complaint about the Council’s consideration of a planning application. There is not enough evidence of fault in the way the Council reached its decision.

Summary: We will not investigate this complaint about the Council’s consideration of a householder planning application. There is not enough evidence of fault in the way the Council assessed the application.

Summary: We will not investigate Dr B’s complaint about a missed garden waste collection. This is because Dr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation.

Summary: We will not investigate this complaint about the Council’s handling of its planning enforcement case against a structure built at Mr X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax. This is because the complaint relates to events that took place more than 12 months ago. This complaint is also outside of our jurisdiction as it relates to council tax liability, which is a matter for the Valuation Tribunal.

Summary: Mr C complains the Council failed to properly consider a planning application for an extension at a neighbouring property which he says will harm his residential amenity. We have found evidence of fault by the Council but consider the agreed actions of an apology, payment and review of guidance provide a suitable remedy.

Summary: We will not investigate this complaint about the Council’s delay in determination and refusal of Mr X’s planning applications. It was reasonable for him to appeal to a government minister for the delay and the decisions on his applications.

Summary: We found fault on Mrs J’s complaint about the Council failing to ensure planning conditions for works on a site near to her home were complied with, including for a Construction Environment Management Plan. It delayed reaching a decision on the submitted Plan for nine months and delayed dealing with her formal complaint. The agreed action remedies the injustice caused.

Summary: We will not investigate this complaint that the Council has made mathematical errors on the council tax bill and not provided answers to the complainant. This is because only the courts can determine council tax challenges and because there is insufficient evidence of fault by the Council. In addition, the Council will write to the complainant again to explain how the figures have been reached.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about an alleged data breach by the Council as this is best dealt with by the Information Commissioner’s Office.

Summary: Mrs X complained the Council delayed taking enforcement action against her neighbour. The Council was at fault for its delayed investigation of the alleged breach. The Council has agreed to apologise to Mrs X and pay her £100 for the uncertainty she experienced.

Summary: We will not investigate this complaint about the Council’s failure to consider the impact of a development on Mrs X’s home. This is because it is a late complaint and there are no reasons for us to investigate now.