LGO Individual Decisions

Summary: We will not investigate this complaint about enforcement action the Council took. There is not enough evidence of fault in the Council’s decisions to issue a court summons nor to instruct enforcement agents to justify us investigating, and we cannot achieve the outcome that Mr Y wants.

Summary: We will not investigate this complaint about council tax billing as any fault by the Council has not caused a significant injustice to the complainant.

Summary: We will not investigate this complaint about the Council’s decision to issue a warning following reports of noise nuisance. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any delays.

Summary: We will not investigate this complaint about the Council sending letters meant for Miss X’s former partner to her address. This is because the complaint relates to misuse of personal data and is best placed for the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s refusal to reopen a previously investigated noise nuisance complaint. This is because there is no evidence to suggest fault by the Council.

Summary: We will not investigate this complaint about alleged failings by the Council with respect to council tax billing. This is because there is insufficient evidence of fault and the complainant suffering a significant enough injustice to warrant an investigation.

Summary: Ms X complains that the Council wrongly passed her Council Tax account to enforcement agents to collect. The Council is at fault as it did not send Council Tax bills and correspondence to Ms X’s forwarding address. The fault caused significant distress to Ms X. The Council has agreed to remedy the injustice to Ms X by making a payment of £200 to her.

Summary: We will not investigate this complaint about the Council taking recovery action against Ms X over unpaid council tax due from 2014 to the present year. We cannot consider these matters which have been subject to court proceedings. It was reasonable for Ms X to have challenged the liability to the Valuation Tribunal or in the magistrates court when the liability orders were sought. We will not consider the matters from before the last 12 months because it was reasonable for Ms X to complain to us sooner.

Summary: We will not investigate this complaint about planning enforcement because there is a right of appeal to a Planning Inspector.

Summary: We will not investigate Mrs X’s complaint about substandard building work carried out by the developer of her property. This is because the Council had no involvement in the building work and is not responsible for the injustice Mrs X claims.

Summary: Mrs X complained the Council released unoccupied plots of land to new residents for garage plots without offering these plots to people on the waiting list. We do not find fault with the Council.

Summary: Mr X complained about the Council’s actions in relation to his mother’s grave. The Council was not at fault.

Summary: We will not investigate this complaint about the Council’s consideration and subsequent approval of a planning application. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Mrs B’s complaint about the Council’s response to a breach of planning control. This is because there is not enough evidence of fault to justify an investigation.

Summary: Miss X complains about noise nuisance from building works and late night parties from a neighbouring property. She also complains about anti-social behaviour from her neighbours. She says the Council has not investigated her complaints properly. We find no fault with the Council’s actions.