LGO Individual Decisions

Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council investigates planning breaches. This is because we are unlikely to find fault. The complainant has also not suffered significant personal injustice.

Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.

Summary: We cannot investigate Ms B’s complaint about the Council’s refusal of her planning application. This is because Ms B appealed to the Planning Inspector.

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to take court action against him. This is because the Local Government Act 1974 does not allow us to investigate complaints about the start of court action or what happened at court. We will not investigate Mr X’s complaint of defamation as it would be reasonable for him to make a claim for damages through the courts.

Summary: We do not find fault in the Council’s decision to close an investigation into Japanese Knotweed invading Mrs W’s land. Nor do we find it at fault for alerting her to an allegation made she had unlawfully disposed of garden waste on neighbouring land.

Summary: We will not investigate Mr X’s complaint about the Council’s response to a Freedom of Information request. The Information Commissioner’s Office is better placed to consider this complaint.

Summary: We will not investigate this complaint about business rates because the matter is subject to court proceedings.

Summary: We will not investigate this complaint about a sequence of planning applications, because there is not a good reason for the delay in bringing matters to the Ombudsman. Other aspects of the complaint are better dealt with by the Council or the Information Commissioner’s Office.

Summary: Mr X complains the Council accepted a low maintenance planting scheme for a development in his village rather than properly considering Biodiversity Net Gain. We will not investigate the complaint because it is unlikely an investigation will usefully add to the Council’s own investigation or lead to a different outcome.

Summary: Mr X complained about the Council's handling of an application for a barn conversion next to his home, and the Council's decision to grant planning permission. There was fault in the way the Council dealt with a planning application at a site next to Mr X’s home. This fault has not caused Mr X a significant injustice.

Summary: There was no fault in how the Council considered an application for business rates relief under the expanded retail discount scheme. Although the complainant disagrees with the Council’s view, the Council was entitled to make the decision it did, and we have no grounds to criticise it. We have therefore completed our investigation.

Summary: Mr and Mrs X complained about how the Council handled a planning application and an enforcement investigation near their house. There is no fault with the Council’s actions. We have completed our investigation.

Summary: We will not investigate this complaint about the Council’s Civil Enforcement Officers. This is because it is unlikely we could add anything to the response the complainant has already received.

Summary: Ms X complains about the Council’s handling of her noise and odour nuisance complaints in connection with a business close to her home. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.