LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 11 results matching "Lake District National Park Authority"

Lake District National Park Authority (25-007-989)
Planning Other
Decision date: 7 Nov 2025
Subject: Planning Applications
Summary: We will not investigate Mr X’s complaint about how the Council assessed a planning application. This is because there is not enough evidence of fault or enough injustice to warrant an investigation.
Lake District National Park Authority (25-007-823)
Planning Other
Decision date: 17 Sep 2025
Subject: Enforcement
Summary: We will not investigate this complaint about how the Authority dealt with a breach of planning control. This is because we are unlikely to find fault.
Lake District National Park Authority (24-013-791)
Planning Other
Decision date: 25 Nov 2024
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault. The Information Commissioner’s Office is the appropriate body to consider the complainant’s concerns about how the Authority dealt with his request for information.
Lake District National Park Authority (24-011-488)
Planning Other
Decision date: 22 Oct 2024
Subject: Planning Applications
Summary: We will not investigate this complaint about a planning application because the planning application has not been determined yet so any injustice is speculative.
Lake District National Park Authority (24-006-112)
Planning Other
Decision date: 18 Aug 2024
Subject: Planning Applications
Summary: We will not investigate Mrs X’s complaint that the Authority refused consent for a local landowner to continue to operate a car park on their land. This is because the Planning Inspectorate, rather than the Authority itself, is responsible for the final decision on the matter and we cannot question or reopen it.
Lake District National Park Authority (22-004-613)
Planning Other
Decision date: 14 Aug 2022
Subject: Planning Applications
Summary: The Ombudsman will not investigate Mr X’s complaint about the Authority’s decision to grant planning permission for a development close to his home. Both the planning officer and committee considered the relevant legislation and the representations received and decided to approve the application. Without fault, this is a decision the Authority is entitled to make.
Lake District National Park Authority (21-009-683)
Planning Other
Decision date: 15 May 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about the Authority’s decision to approve a planning application for a site close to the complainant’s home. We are unlikely to find fault in the process the Authority followed when coming to its decision.
Lake District National Park Authority (21-017-339)
Planning Other
Decision date: 4 Mar 2022
Subject: Enforcement
Summary: We will not investigate this complaint about how the Authority dealt with possible breaches of planning control. This is because we are unlikely to find fault with the Authority’s decision not to take formal enforcement action. The complainant has not been caused significant injustice because of any delays.
Lake District National Park Authority (21-013-039)
Planning Upheld
Decision date: 22 Feb 2022
Subject: Other
Summary: There was fault in how the Authority handled planning matters at a site close to Mr B’s home. It did not follow its publicity policy, it did not expressly consider the impact on his privacy, and it has taken too long to deal with breaches of planning control. The Authority should apologise to him, make a payment, and formulate an action plan as to how it will resolve the outstanding enforcement matters so that there is no avoidable delay and make sure this is communicated to residents.
Lake District National Park Authority (21-005-619)
Planning Upheld
Decision date: 22 Feb 2022
Subject: Planning Applications
Summary: There was no fault in how the Authority considered the impact of development on local parking provision, wildlife and trees. The Authority took too long to deal with breaches of planning control. However, these do not impact on Mr D.
Lake District National Park Authority (25-013-801)
Planning Other
· Lake District National Park Authority
Subject: Enforcement
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%