LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about child safeguarding. Parts of the complaint fall outside our jurisdiction and there is insufficient evidence of fault by the Council to justify investigating.

Summary: Mr X complained Council building control inspectors failed to carry out enough inspections of extensions, failed to follow up on issues identified, failed to keep satisfactory records and failed to complete a final inspection. There is no fault by the Council.

Summary: We have ended our investigation and uphold Miss X’s complaint about her son, Y missing education. During the investigation, the Council offered a suitable remedy for the injustice caused to Miss X and Y.

Summary: We will not investigate this complaint about the Council’s failure to investigate the complainant’s further complaints and concerns. The Ombudsman has already investigated the substantial matter and is investigating another, and we will not reinvestigate issues which relate to, or could have been included in, those complaints. The remaining matters, in part, relate to the management of the school and the law prevents us from investigating this or there is insufficient injustice to warrant further investigation.

Summary: We will not investigate this complaint about the Council’s removal of the complainant’s child’s personal travel allowance and the refusal of her appeal against this decision. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate Mr F’s complaint about a Children and Family Assessment because there is no worthwhile outcome achievable.

Summary: We will not investigate this complaint about the Council’s decision not to disregard a property in the financial assessment of adult social care charges. This is because there is not a significant enough injustice to justify our involvement.

Summary: Ms X complained the Council failed to provide her daughter with alternative provision while she was out of school. We find the Council at fault for failing to arrange a suitable full-time education or any alternative provision from October 2024 to February 2025. The Council also failed to meet its statutory duty to ensure the provision set out in her daughter’s Education, Health and Care Plan was delivered. This fault meant Ms X’s daughter missed out on education and special educational provision. This also caused Ms X and her daughter distress and uncertainty. The Council has agreed

Summary: We will not investigate Mrs X’s complaint about the Council’s school transport service. This is because we are satisfied with the actions the Council has taken, or proposes to take.

Summary: We will not investigate Mr X’s complaint about the accuracy of a children services’ assessment. The Information Commissioner’s Office is better placed.

Summary: Miss X complained the Council delayed finalising her son’s Education, Health and Care plan. The Council was at fault. It caused a delay of five months. This likely meant her son missed out on some support that he needed and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.

Summary: We cannot investigate this complaint about The Council’s response to Mr X’s reports of threats. This is because the complaint is about the Council’s management of social housing, as a landlord, and therefore it is outside our jurisdiction.

Summary: We will not investigate Miss X’s complaint about the Council’s decision that she deliberately gave away money to reduce care costs. This is mostly because there is not enough evidence of fault in how the Council reached its decision.

Summary: We will not investigate this complaint about the Council’s refusal to provide additional double yellow waiting restrictions on the highway opposite Mr X’s drive access. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council failing to act on her emails regarding issues with her landlord. Miss X sent her emails to the wrong address, and once the Council received them, it responded. There is no evidence of fault by the Council.

We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has offered to provide a proportionate remedy and this removes the need for us to investigate.

Summary: The Council delayed enrolling Ms X’s child to their new school following the Tribunal order, but this was not the fault of the Council. The Council properly considered the education provided after the Tribunal was suitable. The Council accepted it was at fault for poor communication and delay responding to Ms X’s complaint and has offered a suitable remedy for this.

Summary: We will not investigate Mrs X’s complaint that the Council delayed in finalising her son, Mr Z’s, Education, Health and Care Plan. The Council has taken appropriate action to remedy the injustice these delays caused. Therefore, we could not add to the Council’s previous investigation.

Summary: We will not investigate Mrs X’s complaint that the Council failed to properly handle matters relating to poor workmanship under the disabled facilities grant scheme. Nor will we investigate the Council’s decision to take planning enforcement action. There is not enough evidence of fault for either complaint to justify an investigation.

Summary: Mrs X complained the Council failed to provide adequate care to her mother, Mrs Y. We have discontinued this investigation. This is because we cannot achieve anything further, than the Council has already achieved through its own investigation into Mrs X’s complaint.

Summary: We will not investigate Mr X’s complaint about information the Council has recorded about him. It is too late for us to consider some of his complaint. There is not enough evidence of fault by the Council to justify us investigating other more recent issues. The law prevents us from investigating other issues.

Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the Council failing to carry out repairs in Mr X’s temporary accommodation. There is not enough evidence of fault in the Council’s suitability review to justify further investigation. In addition, investigation would be unlikely to achieve the outcome Mr X wants.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a blue badge. This is because